Director - Digital Strategy & Information and Communication Technology Services
Director - Digital Strategy & Information and Communication Technology Services Remuneration Package $193,402 - $208,619... more info
Information And Communication Specialist
Salary:
80.00 - 100.00
Posted:
04-02-2025
Category:
Communication PR
Job Description
Information and Communication Specialist Business Services - Customer Experience | Administration / Support / Service, Customer Service / Call Centre Permanent Full-Time opportunity available (9 day fortnight). Extensive experience with customer service systems, technologies, and methodologies, including Microsoft Windows, Visio, Snagit, Livepro knowledge management system, knowledge bases. LGO5 ($87,024 - $90,825 per annum + superannuation) based on skills, qualifications and experience. About the Role This position plays a key role in supporting the efficient delivery of customer service and improving the overall customer experience and working collaboratively across Council to champion our purpose of Growing Townsville and to deliver the Corporate Plan in consultation with the Townsville Community. This role involves the preparation, organisation, and maintenance of information libraries, sourcing key documentation such as policies, procedures, and process maps, and fostering effective communication across teams and with internal stakeholders. The Information and Communication Specialist plays a critical role in supporting operational efficiency, enhancing knowledge sharing, and improving overall customer service. About You Our ideal applicant will have strong communication skills, with demonstrated experience in effectively engaging diverse stakeholders to achieve quality customer outcomes and support education and capacity building with extensive experience with customer service systems, technologies, and methodologies, including Microsoft Windows, Visio, Snagit, Livepro knowledge management system, knowledge bases. How to Apply Your application can be submitted through the 'Apply' button. Please include a cover letter (maximum 2 pages), outlining how your skills, qualifications and experience would allow you to achieve success in this role. We also will require your resume and attached copies of any licences and qualifications as per the key requirements of the role. Closing Date : 11.45pm, Thursday 23rd January 2025 We are committed to creating a safe and inclusive workplace where diverse styles, backgrounds, experiences, and perspectives are valued, encouraged, and respected. People from diverse backgrounds (including but not limited to, Aboriginal and Torres Strait Islander, people with diverse gender identities and sexualities, people from different cultural and linguistic backgrounds, people with disability, and veterans) are encouraged to apply! All successful candidates are required to undergo drug and alcohol testing as part of the recruitment process. Please be aware Townsville City Council has a ‘zero tolerance’ policy to drugs and alcohol in the workplace. If you need any adjustments to be made to the recruitment process or if you would like to discuss any accessibility requirements, please contact or phone 07 4727 9004 for a confidential discussion. #J-18808-Ljbffr
Job Details
Salary: 80.00 - 100.00
Posted: 04-02-2025
Category: Communication PR
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