Information System Administrator

Job Description

Fujitsu Adelaide, South Australia, Australia System Administrator We are seeking a skilled and customer-focused NV2, IT Administrator to provide frontline technical support and IT services for client’s staff and partners. The ideal candidate will have a strong understanding of IT systems, excellent troubleshooting skills, and a commitment to delivering high-quality customer service. About you Responsibilities and Accountabilities: Serve as the initial point of contact for client’s staff and partners seeking assistance with IT-related issues, ensuring prompt and professional support. Log and track service requests and incidents using the Jira ticketing system, ensuring timely resolution within established service level agreements (SLAs). Provide technical support for hardware, software, and network-related issues, escalating complex cases as necessary. Process and manage service requests, including user account creation, access management, and software installations. Maintain accurate records of client interactions, issue resolutions, and service requests, contributing to knowledge base improvements. Communicate effectively with clients, providing clear updates and instructions regarding their IT requests. Diagnose and troubleshoot common IT issues, ensuring minimal disruption to business operations. Contribute to the continuous improvement of IT service processes and procedures. Requirements: Prior experience in a customer service or technical support role. Basic to intermediate understanding of IT systems, hardware, and software. Familiarity with Windows operating systems and enterprise applications, including: Microsoft Windows, SQL, Exchange, SharePoint, SCCM. Microsoft 365 Services (Productivity/Collaboration and Security). Understanding of mobility solutions, including end-user devices and device management. Excellent verbal and written communication skills with the ability to explain technical concepts in a clear and accessible manner. Strong analytical and problem-solving skills, with a proactive approach to identifying and addressing issues. Proven ability to deliver high-quality customer service and manage client expectations effectively. Strong organisational skills, with the ability to manage multiple tasks and priorities in a fast-paced environment. NV2 Clearance required. Why Fujitsu? We are an organization with a strong set of values and a history of respecting fairness and equality, whilst promoting diversity, equity and inclusion. We constantly push ourselves to do better and strive to bring together a diverse mix of perspectives and talents in an inclusive environment, where we encourage our people to bring their full selves to work. We call this Be Completely You. We offer tailored career paths across our global organisation to support your professional and personal growth. Our customers trust us. We have an excellent reputation across the region and globally. Best in class reward and recognition programs – flexible work, volunteering leave and more. We live our values of aspiration, trust and empathy, all day, every day. As an inclusive employer, Fujitsu aims to recruit a diverse range of talents to help us achieve our purpose. In line with our diversity, equity and inclusion strategy, we welcome applications from women and gender diverse people; Aboriginal and Torres Strait Islander people; Māori and Pacific people; LGBTI+ people; people with a disability; culturally and linguistically diverse people; and veterans and emergency responders. If you don’t tick every box in this job description, please don’t rule yourself out. Research suggests that women and other people in underrepresented groups tend to only apply if they meet every requirement. We focus on hiring people who value inclusion, collaboration, adaptability, courage, and integrity, rather than ticking boxes – so if this resonates with you, then please apply. For Security cleared roles - PLEASE NOTE: Due to the inherent requirements of the role, candidates must be Australian Citizens and hold a TSPV Australian Federal Government Security Clearance. The role will or will likely involve access to controlled technology, must satisfy additional restrictions and requirements as a consequence of the International Traffic in Arms Regulations and the Export Administration Regulations. As a consequence of these restrictions and requirements, applicants may be adversely impacted if they are not Australian citizens, are dual nationals, hold citizenship from proscribed countries or are not of Australian national origin. #J-18808-Ljbffr