Information Technology Support Officer

Job Description

#531718 Information Technology Support Officer Radiation Oncology Calvary Mater Newcastle Permanent Full Time Permanent Full-Time Salary Classification: Programmer Gen Scale Yr 1-6 Remuneration: $38.37 - $52.00 per hour + superannuation + annual leave loading + salary packaging options + RDO's THE ROLE: The IT Support Officer is the key IT professional for the Department of Radiation Oncology, serving both the Calvary Mater Newcastle (CMN) and North West Cancer Centre (NWCC - Tamworth) locations. They are responsible for ensuring that all IT systems and services within the department function smoothly and reliably. This includes: Providing expert technical support to staff: Troubleshooting computer issues, resolving software problems, and assisting with the use of various applications. Maintaining and improving the department's IT infrastructure: This includes managing networks, servers, and other critical IT systems. Prioritizing and resolving IT issues promptly: Minimizing disruption to patient care and departmental workflow. The officer actively contributes to the department's success by: Participating in departmental projects: Providing valuable IT input and ensuring successful implementation of new technologies. Collaborating effectively with other departments: Fostering strong working relationships and ensuring smooth communication across the organization. DUTIES: Actively participate in Departmental project groups and ensuring effective communication with the Rad Onc IT team and inter-departmental disciplines; Proficiency in use of PCs, servers, Operating Systems (both PC and Server Based) and associated software; Participate in On-Call roster; Participate in a roster to implement/install system software updates and critical security patches on servers and desktop computers after hours; Able to provide hardware and software support for hospital based systems including Microsoft based systems and installations; Able to provide advanced PC support, advice and assistance to Radiation Oncology staff; Able to provide frontline support for Varian, and other departmental applications. Able to start and stop services on servers and PCs as required; Knowledge of department specific and hospital based information systems e.g. Aria, iPM, CAP, SDPR in relation to business operations; Examine and report on systems software and communications systems; Investigate and report on the application of new information technology and information technology techniques; Able to provide support for Citrix and VMware infrastructure. ABOUT YOU: Diploma in Information Technology (or equivalent) in conjunction with relevant industry certification; Demonstrate experience with use, installation and support of Microsoft infrastructure (Server and Desktop) including SQL Server, Share Point with Microsoft SQL reporting, and scripting skills; Demonstrate the ability in the use, installation and support of Thin Client Virtualisation Technologies (Citrix, VMWare) including Access Gateway Receiver, Online Plugin and XenApp; High level experience in desktop computer, server hardware and software and network infrastructure support to IT systems in a multi-disciplinary and multi-site environment; Demonstrate effective oral and written communication skills; Ability to deal with issues effectively under pressure with excellent organisational and prioritisation skills; Very strong end user (clinical staff and patient) focus and commitment of delivering safe effective clinical treatments supported by computer intensive technology; For further information please contact Hetal Shah, Information Technology Manager, Department of Radiation Oncology on email: HOW DO YOU APPLY? Click ‘Apply for Job’ and follow the prompts. As part of your application, you will be asked to: Create a profile in our Calvary People Platform (if you are not an existing user) Attach a current resume. Provide a written response to four (4) selection criteria. Cover letters are optional (1-2 pages max.) Please note: Only the criteria in the application needs to be addressed, however you’ll be assessed against the full list of Essential Criteria located within the attached Position Description. Please note the following: As part of the application process, you will be required to complete pre-employment checks which may include, but is not limited to reference checks, work rights, criminal history check, to ensure suitability for the role. You will be required to provide evidence of immunisation as required for your role. #J-18808-Ljbffr