Inside Sales Executive

Job Description

Natilik is a Global Technology Solutions Partner. Our mission continues to be two-fold; growing a brand that is seen as the industry’s ‘Confident Guide’ sat between the vendors who make technology, and our clients who want to use it to help deliver the outcomes most important to them. We offer products, services, platforms, applications, and expertise to help. We also want to continue to build a business that we can be proud of, with a focus on five stakeholders: clients, people, partners, communities, and shareholders; putting our people at the heart of everything we do. From the small and simple, to the large and complex, we want a life-long partnership, a company our clients and employees can rely on. There has never been a more exciting time to take a step into the world of digital transformation, and we’re looking for individuals to confidently guide our clients on their journey. The role The Inside Sales Representative is responsible for assisting the sales team by supporting the sales process and providing outstanding service to our clients. This includes coordinating internal virtual teams, working directly with clients, managing internal systems to ensure data accuracy, collaborating with vendors and partners, creating and negotiating quotes and proposals. The role is accountable for ensuring quotes are processed efficiently and timely, and for working closely with the Sales Operations team to ensure seamless order processing for clients. Additionally, this role serves as a stepping stone for individuals seeking to gain an understanding and start a career in Natilik’s industry. Responsibilities Assist the sales team in managing the sales process: Provide exceptional service to clients throughout the sales cycle and work closely with the sales team on common goals in a fast-paced environment. Manage the sales quote process from start to finish and ensure quote deadlines are met and correct expectations are set. Team Coordination: Bring together internal virtual teams to support sales activities. Collaborate effectively with team members to achieve sales goals. Client Interaction: Work directly with clients to understand their needs and provide appropriate solutions. Maintain strong client relationships through regular communication and follow-ups. Work closely with the Account Manager to build client relationships and work towards common goals. This may involve participating in client meetings or calls and providing exceptional client service. Data Management: Responsible for forecasting quote/revenue for the business. Use data analysis and client insights to predict quote success rates and help the business plan for future growth. Effective utilisation of our Systems: Management of internal systems to ensure data accuracy and integrity. Update and maintain client information, sales records, and other relevant data. Understand and effectively utilise our order/quoting systems which include Sales Force/CCW/AX and other partner portals. Vendor and Partner Collaboration: Work with vendors and partners to obtain necessary information and support for sales activities. Develop and maintain positive relationships with external stakeholders. Ensure the best possible pricing is obtained from the partner by utilising discounts, promotions and rebate schemes. Quote and Proposal Management: Create and negotiate quotes and proposals for clients, ensuring deal integrity and profitability. Ensure quotes are processed efficiently and in a timely manner and that appropriate follow-ups are completed with the client to ensure satisfaction with the quote process. Order Processing: Work closely with the Sales Operations team to ensure seamless order processing. Monitor and track orders to ensure timely delivery and fulfilment. Enhancing Sales Efficiency: Streamline the sales process by supporting the sales team, ensuring quotes and proposals are created and processed swiftly and accurately. Identify areas for improvement and develop strategies to increase client satisfaction for quoting and ordering. Learning and Development: Gain a thorough understanding of Natilik’s industry, products, and services. Seek opportunities for professional development and growth within the role, developing into a fully fledged Business Development Manager. Key Qualities Problem Solving & Judgment: Adept at analysing and resolving complex issues related to the quote/order processes. Make informed decisions based on data, experience, and judgment, ensuring that problems are addressed efficiently and effectively. Adaptability & Initiative: Demonstrates flexibility and a proactive attitude, adapting to changing circumstances and taking initiative to improve processes. Organisation: Highly organized, able to manage multiple processes simultaneously. Maintain accurate records, ensure all necessary documentation is complete, and keep track of deadlines. Time Management: Excels in managing time effectively, prioritising tasks to meet deadlines, balancing urgent and long-term responsibilities. Communication: Strong communication skills, both verbal and written, conveying complex information clearly and effectively. Relationship Skills: Builds and maintains strong relationships with clients and internal teams, understanding client needs and expectations. Interpersonal Skills: Excellent interpersonal skills, enabling positive interactions with a wide range of individuals. Collaboration: Works well with others across their team and other functions, promoting a collaborative environment. Teamwork: A team player who contributes to the success of the team, supporting colleagues and sharing knowledge. Proactive & Self-Motivated: Takes accountability, is highly self-driven and motivated, and takes a proactive approach to their role. Experience Previous experience in an Inside Sales role or similar is desirable, but not essential. Experience in a fast-paced, results-driven environment is beneficial. Must be computer literate. Behaviours Must have an interest in or basic understanding of Technology. Looking to pursue a career in Technology Sales - this role will be given a solid development track. Demonstrates confidence and resilience. Benefits Natilik offers a series of benefits and perks designed to support your personal and professional growth, while fostering a thriving and rewarding work environment. We recognise the importance of contributing to our people's well-being, job satisfaction, and work-life balance and remain committed to doing so. This is why we offer: 25 days annual leave (+ public holidays) rising with tenure Quarterly Awards and Bonuses Flexible Working Policy Competitive pension scheme Access to Financial Wellness support Industry-leading home working and mobility technology Private Medical Insurance contribution (up to $120 per month) Company shares (available after One year tenure) Access to EAP scheme for you and your household Money towards your Gym Membership (up to 50%) Annual paid volunteering day Enhanced parental leave Access to funding for additional qualifications and courses Access to paid study leave Why Natilik? With Centres of Excellence in London, New York, and Sydney, we are a truly global partner delivering solutions to clients across 62 countries. In the UK, we have recently been named as the first Partner to be awarded Quad Mastership, which recognizes our expertise across Networking, Security, Data Centre, Hybrid Cloud, and Collaboration. We’ve also been listed as the Number 1 Great Place to Work in the medium-sized Tech category. Internationally, we are continuing to grow in size and stature and we are confident of replicating the success that we've had in the UK. At Natilik we know it's crucial that our people reflect the diversity of our clients around the world. And we know that having people from all walks of life makes us a more creative and innovative company. That variety of experience, culture, and background allows our teams to be better. We make sure we do whatever we can to support our people too: making them feel valued and included and unlocking their potential is essential. We're incredibly proud of our diversity. Other useful links: Awards and accreditations / Communities / Careers #J-18808-Ljbffr