Issue Resolution Lead, Projects – Macquarie Park NSW

Job Description

Job Description Join our Cloud and Service Provider team as an Issue Resolution Lead, Projects Previous experience in a Quality or Electrical trade discipline highly regarded Hybrid role located at our SMART Macquarie Park office NSW plus benefits About Us Schneider Electric is a global specialist in energy management and automation. We are dedicated to supplying our customers with safe, reliable, and sustainable energy solutions. We invent technologies that will transform the places where we live, work and play. Our technologies ensure that Life Is On everywhere, for everyone at every moment. Our Mission is to be the trusted partner in Sustainability and Efficiency. The Opportunity We are seeking an experienced communicator and project manager for our newly created position of Issue Resolution Lead, Projects to join our dynamic Cloud and Service Provider team in our SMART Macquarie Park office, NSW. As the Issue Resolution Lead, Projects, you will play a crucial role in ensuring customer satisfaction by addressing and resolving mission critical customer and product concerns effectively to Schneider Electric's Quality framework. Reporting to the Director, Customer and Offer Quality, Pacific, the Issue Resolution Lead, Projects’ expertise will be essential in providing technical support, resolution of complex issues at the whole project level, and delivering innovative solutions that enhance operational efficiency in the Pacific region. This exciting new career opportunity will see you providing: Act as the Customer Experience advocate as first responder and mobilise the Schneider network to solve customer-facing product issues Drive Customer Centricity, analyse and diagnose problems reported by customers, providing timely resolutions Collaborate with cross-functional teams to escalate and resolve complex issues Ensure the Customer Experience is measured to business priorities Define and follow-up the improvement action plan and priorities with business stakeholders Maintain accurate records of customer interactions and issue resolutions Contribute to Issue to Prevention (I2P) process advocacy and drive Customer Centricity at country level Our ideal candidate will possess: Tertiary qualification in Engineering or an Electrical trade related discipline is preferred 8+ years of experience in Quality and Project Management Strong influence skills with a global mindset Demonstrated resilience when dealing with issues on mission critical infrastructure Demonstrated communication skills to internal and external customers in challenging customer situations Commercial acumen and skills in executing quality tools in a matrix environment Organisational skills and ability to form and drive cross-functional teams to an outcome Well-developed digital skills and a technical aptitude All applicants must have working rights in Australia at the time of application and will be required to provide documented evidence if selected for Interview. Benefits of Working for Schneider Electric The list is long but importantly we offer a competitive salary package, access to our employee share plan and salary continuance insurance. Additionally, we offer all our employees a chance to build your career within our global organization. With our game changing ‘Open Talent Market’ you have the opportunity to work on global projects, explore future roles or establish a mentorship to grow your skills. The opportunities are at your fingertips. Flexibility at Work and Global Family Leave Option to participate in our Share Program, with discounts and company contribution for employees Potential opportunity to purchase further annual leave Discounts at major vendors such as Clipsal, JB-HiFi and Hoyts just to name a few through our employee rewards schemes Continuous training on Schneider products Exposure to a market leader in sustainability and automation Global support at your fingertips Working in a well-balanced team and inclusive environment We’re a great place to work but we are continually striving to be the best place to work, join us and see how! You must submit an online application to be considered for any position with us. This position will be posted until filled. Looking to make an IMPACT with your career? When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us. IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world. We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one. Become an IMPACT Maker with Schneider Electric – apply today! €36 billion global revenue + 13% organic growth 150,000+ employees in 100+ countries #1 on the Global 100 World’s most sustainable corporations Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do. At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. #J-18808-Ljbffr