Jr. Construction Software Support (Vancouver Island residents ONLY)

Job Description

Are you someone who has experience in Construction but has an interest in Technology? Yes: Consider this role. Plexxis does not offer remote work opportunities. Salary Range: $62,500.00 - $82,500 Purpose: A professional customer-facing position, a Construction Software Support specialist is accountable for supporting and training on Plexxis ERP Software in an efficient, knowledgeable, and friendly manner. This position has a significant impact on customer satisfaction and contributes to the overall experience and value that each customer realizes through the use of Plexxis solutions. Shift start times may vary depending on company needs/requirements. Duties & Responsibilities: Learn and be conversant in all aspects of the Plexxis WinBid and RTO system (Estimating Software). Be proactive in recognizing and efficiently resolving issues. Diagnose, troubleshoot, and follow-up on issues dealing with implementations. Identify and escalate situations requiring urgent attention. Successfully interact with customers - offering support, training, and presentations. Proactively reach out to customers for feedback on progress of implementation. Prioritize obtaining a client’s opinion of a successful implementation. Contribute to creating exceptional NPS (Net Promoter Score). Knowledge & Experience: Mandatory experience required. Construction Experience; Framing, Acoustical Ceilings, Concrete, Carpentry, or General Contracting. General construction principles. Genuine interest in transitioning from the field to an office setting into a tech role. Customer care – genuinely enjoy helping people. Other Requirements: Work in a team environment. Spoken Language: Fluent English. What’s it like working at Plexxis? The dress is casual, but our commitment to quality is not. At Plexxis, the working environment is social - built on mutual respect and collaboration. We are a team of hard-working individuals dedicated to delivering amazing results to our clients. We provide each of our employees with the tools needed to do their job well, including: Competitive Salary. Benefits. Company gym. A games room. A commercial-themed theatre. Large, fully functional kitchen, dining area, BBQ, and outdoor patio including lake views. Access to local walking trails, parks, and beaches. Paid after hours. Our team genuinely appreciates each other, and there is an authentic camaraderie and support network. About Plexxis Software: The Plexxis Drywall Enterprise Resource Planning (ERP) software maximizes the profit and efficiency of wall & ceiling contractors through expert consulting and a drywall estimating software that unites digital takeoff, costing, construction management, mobile applications, and accounting solutions into a single, sophisticated - yet simple system. Since 1999, our sole focus has been dedicated to the wall and ceiling trade – a focus that has brought together an extraordinary wealth of knowledge, experience, and expertise. From technology engineers, trainers, and consultants, we have assembled the “right” people, the “right” product, and the “right” service to deliver solutions unmatched in quality and customer focus. Are you the perfect fit? Do you wish to … Work with a small, tight-knit group of hard-working, dedicated, and fun individuals. Enjoy the atmosphere of a rapidly growing, high-energy company with an entrepreneurial spirit. Be on the winning team - poised to emerge as the global leader. Be challenged in the workspace, in the fitness room, or even the billiards Café. Lose the stuffy environment (and politics) of “big corporate” and focus on delivering what the competition calls “impossible.” #J-18808-Ljbffr