Jr. Software Support (Vancouver Island residents ONLY)

Job Description

All successful candidates are required to reside within commuting distance of our Langford/Victoria office location. Plexxis does not offer remote work opportunities. Salary Range: $62,500 - $82,500 Purpose: A professional customer-facing position, the Support Specialist is accountable for resolving customer software-related questions in a timely, efficient, and friendly manner. This position has a significant impact on customer satisfaction and contributes to the overall experience and value that each customer realizes through the use of Plexxis solutions. Shift start times may vary depending on company needs/requirements. Duties & Responsibilities: Learn and be conversant in all aspects of the Plexxis Enterprise Resource Planning (ERP) system. Be proactive in recognizing and efficiently resolving issues. Diagnose and troubleshoot post-implementation software questions & issues as required. Log all Service Desk issues. Identify and escalate situations requiring urgent attention. Successfully interact with customers by offering support, training, and presentations. Proactively reach out to customers for provision of support via telephone and email. As the “voice-of-the-customer,” communicate customer recommendations and concerns to the Project Manager & Account Manager team leaders and the Programming Coordinator. Knowledge & Experience: Good Microsoft Office skills. Strong communication skills. Good organizational and time management skills. Strong problem-solving skills. Strong interpersonal skills. Eligible to work in Canada. Other Skills & Qualifications: (are a plus but not required) Customer Care Experience. General accounting principles. College or university degree in one of the following: Business, accounting. Experience preferred but not required in: estimating, construction estimating software, digital takeoff/computer screen takeoff, project management, construction management software, construction accounting software, and financial reporting for the wall and ceiling industry. What’s it like working at Plexxis? The dress is casual, but our commitment to quality is not. At Plexxis, the working environment is social - built on mutual respect and collaboration. We are a team of extremely hard-working individuals who have a steadfast dedication to delivering amazing results to our clients. As such, we make it a point to provide each of our employees with the tools needed to do their job well, including: Competitive Salary. Benefits. Company gym. A games room. A commercial themed theatre. Large, fully functional kitchen, dining area, BBQ, and outdoor patio including lake views. Access to local walking trails, parks, and beaches. Paid after hours. Our team genuinely appreciates each other, and there is an authentic camaraderie and support network. About Plexxis Software: The Plexxis Drywall Enterprise Resource Planning (ERP) software maximizes the profit and efficiency of wall & ceiling contractors through expert consulting and a drywall estimating software that unites digital takeoff, costing, construction management, mobile applications, and accounting solutions into a single, sophisticated - yet simple system. Since 1999, our sole focus has been dedicated to the wall and ceiling trade – a focus that has brought together an extraordinary wealth of knowledge, experience, and expertise. From technology engineers, trainers, and consultants, we have assembled the “right” people, the “right” product, and the “right” service to deliver solutions unmatched in quality and customer focus. Are you the perfect fit? Do you wish to: Work with a small, tight-knit group of hard-working, dedicated, and fun individuals? Enjoy the atmosphere of a rapidly growing, high-energy company with an entrepreneurial spirit? Be on the winning team - poised to emerge as the global leader? Be challenged in the workspace, in the fitness room, or even the billiards Café? Lose the stuffy environment (and politics) of “big corporate” and focus on delivering what the competition calls “impossible”? Growth. Learning. Opportunity. #J-18808-Ljbffr