Junior IT Helpdesk Administrator

Job Description

Company Location: Minor Hotels Corporate Office - ANZ Company Description Joining Minor means you become a partner in a diverse, expanding global organization with limitless opportunities to thrive and achieve. Minor International includes three key business units: Minor Hotels, Minor Food, and Minor Lifestyle. With a team of over 66,000 and operating over 60 countries Minor International is one of the fastest growing hospitality, restaurant and lifestyle companies in the Asia Pacific Region. Minor Hotels is an international hotel owner, operator and investor, currently with a diverse portfolio of over 530 properties. Through our Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow and TIVOLI properties, Minor Hotels operates in 50+ countries across Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe and South America. Minor Hotels AU & NZ is a proud leader in strata titled accommodation management with numerous Hotels, Resorts and Residential Apartment buildings throughout Australia and New Zealand. Job Description We are currently seeking a diligent, professional and friendlyJunior IT Helpdesk Administrator to join our team on a full-time basis at our Head Office located in Maroochydore, Sunshine Coast. Customer service is at the heart of what we do, with this in mind you will approach all tasks with a positive and can do attitude. You will use your IT Administrator skills to maintain a high level of customer support for Minor Corporate and Hotels Systems and Staff.The position will provide the opportunity to learn and grow with access across different functions of the IT ecosphere from Helpdesk support, application administration, networking and security. Key Responsibilities Include: Monitor and maintain operational systems to agreed service levels Manage Helpdesk tickets Implement minor enhancements to existing operational systems, where appropriate Restore normal service operation as quickly as possible with minimum disruption to the business, whilst ensuring that availability and service levels are maintained. Continuously gain knowledge of reverent product offerings and systems Understand current support polices and methods of support delivery Establish and maintain strong relationships with hotel staff and head office team Report on relevant service level data on daily basis Qualifications Experience in a similar role is advantageous An understanding of the Microsoft stack, including Servers, Active Directory and Office365 An understanding of Helpdesk Systems, Citrix Xenapp and configuring Mobile Phones using and MDM Strong communication skills, with the ability to liaise with executives, managers, staff, and external parties in a professional and positive manner Superior attention to detail and time management skills Availability to work full time hours, Monday - Friday, as well as availability to be rostered on call for afterhours support when required Additional Information Join our positive and vibrant team and be rewarded with these team benefits: Maroochydore office location with free onsite parking 50% discounts on accommodation across all Minor Hotel brands in Australia and New Zealand Access to Minor Hotels ANZ paid parental leave benefits 20% team member’s friend and family discount on accommodation across all Minor Hotel brands in Australia and New Zealand Additional paid leave includingBirthday and Study leave. Educational Financial support may be available to those who undertake development relevant to the company’s business requirements. Discount savings and cash back from over 400 popular retailers in Australia and New Zealand Entertainment and experience discounts (Opera Australia; Australia Zoo; BRG Brands- Experience oz, Adrenaline and RedBalloon) Discount on Furniture 50% off The Coffee Club VIP membership and discount on Minor Hotels F&B outlets across the globe Wellbeing programs with Uprise (EAP) Wellness Programs at Elysia Wellness retreat Accommodation, all F&B, all Wellness Activities, Spa Treatments (depends on length of program to how many) and Wellness one on one consults Our people drive the success of our business, so we will invest in your skills to allow you to grow and progress through your career.You'll feel at home as part of a close team who thrive on delivering exceptional guest experiences and working in a company focused on ensuring the best workplace culture. Currently, we are only accepting applications from candidates who have working rights within Australia or New Zealand. #J-18808-Ljbffr