IT System Administrator and Helpdesk Support (AU IT, WFH)

Job Description

Salary: P80,000 to P120,000 (Monthly Salary Package) Schedule: Monday to Friday (09:00 AM to 06:00 PM AEST) What are we looking for? Skills Required: 5+ years in Microsoft 365 E5 technologies (Exchange Online, InTune, Defender Suite, Compliance Centre, Entra, SharePoint, Teams, Azure Virtual Desktop) 3+ years in SOC, SIEM, and EDR solutions (Microsoft Sentinel, SentinelOne, ContraForce) Cybersecurity expertise (Essential Eight, NIST compliance, security hardening) Network administration (firewall configuration, LAN, WAN, SD-WAN, VPN, TLS, NAT) Remote access management, patching, and cyber hygiene practices Windows Server, Windows Desktop, macOS troubleshooting DNS management and MSP industry tools Nice to Have: Strong documentation, communication, and time management skills Ability to work independently and in a team Trusted advisor with problem-solving and process analysis skills Experience with web applications, APIs, and PAM solutions What will you do? Manage the Helpdesk System, responding to customer support tickets and ensuring timely resolution of IT issues. Provide technical support and troubleshooting for end-users, maintaining a high level of customer satisfaction. Participate in digital transformation projects, gaining hands-on experience with new technologies and solutions. Continuously learn and develop new skills by working on customer initiatives that enhance workplace productivity. Collaborate with the team to implement innovative IT solutions that improve customer operations. Maintain accurate documentation of ticket resolutions and contribute to process improvements. Join the awesome team and enjoy these benefits & perks: WFH Medical, Dental Coverage and Life insurance from day 1 of employment Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion) Competitive salary package and annual appraisal Financial Assistance Program Mandatory Government Benefits and 13th Month Pay Regular Company Events, Work Life Balance, and Career growth opportunities JOIN CONNECTOS NOW! ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice. About Us: Our client, founded in 2012, is an Australian Systems Integrator and Business Consulting firm specializing in the lean digital transformation of enterprise systems and processes. They aim to provide clients with world-class products, solutions, and services using established and emerging technologies to solve mission-critical business issues, allowing you to focus on your core business. We offer a range of solutions for Professional Services Firms, Health, Education, Construction, Logistics, and Retail industries. Equal Employment Statement: Employment decisions at ConnectOS will be conducted without consideration of factors such as age, race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes. #J-18808-Ljbffr