Key Account Manager - Institutional

Job Description

Company For 81 years, we've achieved success through our ability to innovate, placing a clear emphasis on how we best serve our customers’ needs. As demand continues to grow, we have expanded rapidly, now delivering a superior range of dry goods, frozen and chilled products, fresh seafood and meat, confectionery, paper products, and cleaning solutions. In recent years, we’ve seen significant growth and invested in our systems and processes, building a close partnership with Woolworths Group that has continued to deliver high-quality service for our customers and suppliers. In 2024, Woolworths moved to a 100% interest in the PFD business, bringing PFD exciting opportunities as a strategic part of the Group. Sharing expertise across both teams will ensure our continued success and drive further growth and unlock our collective potential. About this Position PFD Food Services is seeking a driven and customer-focused Key Account Manager - Institutional to join our team in Lytton, Brisbane. This role will focus on driving category growth and expanding our reach within government institutional departments across Queensland. Reporting directly to the State General Manager, you will play a crucial role in increasing product distribution and ensuring long-term, profitable growth for both PFD and our customers. As a Key Account Manager, you’ll represent our brand as a professional, innovative, and customer-centric company, fostering strong relationships and achieving business objectives that contribute to the success of our state-wide operations. Key Responsibilities Drive category growth across Queensland, focusing on government institutional accounts. Increase product ranging within accounts to boost sales and profit. Lead the achievement of agreed strategic, budget, and profit targets. Conduct regular and effective customer calls, building strong, professional relationships. Set promotional plans, keeping customers informed of supply and price trends. Implement business plans that align with company objectives. Collaborate with internal departments to achieve business goals. Complete reporting tasks accurately and within agreed timelines. Monitor competitor activity and report significant developments. Develop and manage non-profitable accounts, turning them into profitable relationships. Document, price, and submit tender responses with accuracy and attention to detail. What We’re Looking For To thrive in this role, you will bring: High-level experience in managing key accounts. Sound computer literacy with strong Microsoft Excel skills. Strong relationship-building and interpersonal skills. Tenacious with excellent negotiation skills and the ability to embrace challenging sales opportunities. Self-motivated with the ability to work autonomously and meet deadlines. Strong understanding of HACCP (Hazard Analysis and Critical Control Points) and OH&S (Occupational Health and Safety) regulations. Industry and sector experience within FMCG, Food Services, Manufacturing and or Government Institutions (highly desirable). Strong reading and comprehension skills to analyse and interpret contracts, reports, and industry regulations. What PFD is Offering the Successful Candidate We are offering competitive remuneration, superannuation and other staff benefits (such as discounts on staff purchases, discounted accommodation, health insurance and banking). As part of this position, we are also offering participation in an incentive program and company vehicle. Culture & Values Customer Focus : Know your external and internal customers. Gain and preserve their confidence because we can only be successful if our customers are successful. Respect : Treat people at work and in the community as they would like to be treated. Act safely, responsibly, and ethically. Passion : Share the passion of making us a successful and dynamic company. Let’s celebrate successes. Simplicity : Let’s minimise the complications of doing business so customer services are on time, accurate and reliable. Share ideas to improve our company. Leadership : All of us can be leaders in our day to day working lives. Bring out the best in yourself and the people around you. Do what you say you are going to do. How to Apply If you are a motivated, results-driven sales professional with a passion for building strong client relationships and a knack for driving business growth, we want to hear from you! Join a company that values innovation, customer focus, and long-term relationships! Click the apply button and submit your updated resume and a cover letter. Applications close Wednesday, 5 March 2025 at 12:00 pm (AEST). Early applications are encouraged, as hiring managers may begin shortlisting candidates before the closing date. Only shortlisted candidates will be contacted. All applications will be treated confidentially. Please note: We do not accept unsolicited CVs from recruitment agencies or third parties. Any CVs sent directly to Line Managers will not be considered, and we will not be responsible for any associated fees or costs. PFD Food Services is committed to being an Equal Employment Opportunity employer. #J-18808-Ljbffr