LEARNING AND DEVELOPMENT TACT Administration Officer Charlestown, NSW

Job Description

Position Objective The TACT Administration Officer is responsible for planning, preparing, and overseeing administrative tasks across all aspects of Allambi Care’s external training arm known as TACT.The role's primary focus is to support Therapeutic Crisis Intervention training, as well as assist with both internal and external training requirements. This includes client support, registrations, procurement, scheduling, organising, and facilitating training materials, travel arrangements, and financial processes.This role will utilise strong organisational, time management, and communication skills to manage multiple tasks or requests simultaneously and accurately. In carrying out these responsibilities, the officer will uphold and adhere to Allambi Care’s core values and beliefs. Main Duties And Responsibilities Main TACT Duties Support and maintain administrative systems, including task management tools, scheduled meetings, and performance monitoring. Manage communication channels, such as phone calls, emails, and enquiries, ensuring professional interactions and appropriate follow-ups. Perform general administrative tasks, including document management, data entry, and report generation. Maintain and update databases, websites, contracts, and records of accredited trainers. Coordinate stocktakes, procurement, and logistics, including courier services and freight. Ensure compliance with organisational and external standards, including quality control and documentation for governing bodies. Oversee financial processes, including account checks, payment follow-ups, and expenditure reporting. Adhere to established organisational processes, policies, and procedures to ensure consistency and operational efficiency. Additional Training Duties The Learning and Development TACT Administration Officer will be responsible for tasks associated with TACT’S external training. These include however are not limited to: Arrange logistics (venue, travel, accommodation) within budget. Coordinate room setup, catering, and pre-course materials. Confirm participant details and expectations. Prepare and ship training materials and manage payments. Provide support to trainers as needed. Manage records and update certifications. Complete reporting and financial audits. Other Support Tasks For Allambi Care The TACT Administration Officer will collaborate with the Learning and Development team to provide additional support across the organisation as needed, particularly during peak periods. This may involve assisting with various administrative and training-related tasks to ensure smooth operations and continuity of services. Required Selection criteria (please address in your cover letter): Organisational Skills: Strong ability to prioritise and manage multiple tasks efficiently. Communication & Interpersonal Skills: Skilled in resolving complex issues and effectively communicating with clients, staff, and external stakeholders. Information Delivery: Experience creating and presenting clear, detailed information to diverse audiences. Confidentiality & Record Management: Capable of maintaining accurate records and ensuring confidentiality. Customer Focus & Initiative: Motivated with a focus on improving processes, compliance, and customer service. Adaptability & Learning: Quick to adapt, learn new systems, and remain flexible in dynamic environments. Independence & Computer Literacy: Self-driven with strong MS Office skills and ability to navigate company systems. Efficient Material Handling: Capable of sending and receiving materials accurately and within tight deadlines, ensuring timely delivery without errors. Desirable Familiarity with Therapeutic Crisis Intervention. Experience with Website Management, Project Management, and Learning Management Systems (LMS). Experience in Accounts and Finance. Please note, applications must include a cover letter addressing the above essential criteria and a complete resume including two professional references. What is on offer? Full Time Employment 4 weeks Annual leave per year 1 Roster Day Off per month Salary packaging Access to the Fitness Passport Program which includes over 90 gyms and pools. The following documents will be required if successful for the position: Current Working with Children Check (for paid employment - can be obtained via this link ) Current NDIS Worker Check (can be obtained via this link ) Current First Aid Certificate (Provide First Aid; Course Code HLTAID003) National Police Check (this must be obtained via this link ) A current driver’s licence Comprehensive Car Insurance Certificate of Completion: NDIS Worker Orientation Module (can be accessed via: this link ) Willingness to participate in pre-employment medical checks Two professional references Applications are to be submitted by close of business 3rd February 2025. Allambi Care is an Equal Employment Opportunity (EEO) employer and welcomes applications from people from Aboriginal and Torres Strait Islander, Culturally and Linguistically Diverse (CALD) backgrounds as well as People With a Disability. #J-18808-Ljbffr