Support Worker – Family Mental Health Support Service
Support Worker – Family Mental Health Support Service About the Position Are you passionate about supporting young people... more info
Learner Support
Salary:
80.00 - 100.00
Posted:
08-03-2025
Category:
Healthcare
Randwick City Council,
Job Description
Job Description Reporting to the Client Relationship Director, our client success team is responsible for the satisfaction and experience of our clients and learners in Mentem programs. Our Learner Support agents are responsible for supporting learners, facilitators, and stakeholders in Mentem’s live online sessions and asynchronous online learning tools. This involves troubleshooting access issues for facilitators and learners, noting and escalating learner questions or issues, and managing functions like breakout rooms and collaborative whiteboards. They may also be involved in responding to or escalating Tier 1 customer support inquiries via email and simple online tools. About You Work Arrangements This is a fully-remote casual role, with a variable workload (from 0 - 10 hours per week) depending on our project and program timelines. Workload and schedule will be confirmed on a weekly basis. Project onboarding Q&A, access to reference materials, and log-in access to required web apps will be provided. #J-18808-Ljbffr
Job Details
Salary: 80.00 - 100.00
Posted: 08-03-2025
Category: Healthcare
Randwick City Council,
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