Litigation Client Services Manager

Job Description

We are looking for a Client Services Manager to assist our Litigation department in the day-to-day dealings with our clients. This role predominantly involves handling incoming enquiries from our existing and potential new clients, including clients from our referrers. You will be required to obtain relevant details of the client's enquiry and assist them initially before arranging an appointment with one of our lawyers. The role includes all issues relating to client services and the client experience with our firm. You will also assist the department manager in the day-to-day management and support of the litigation department, including paralegal tasks on client matters. Our team comprises experienced lawyers, graduates and paralegals who practice exclusively in this demanding and diverse area of law. We have developed a hard-won reputation for fighting hard for our clients and obtaining the best outcomes in our cases. You will become an integral member of this team and contribute to the overall intent of our firm. About Attwood Marshall Lawyers Attwood Marshall Lawyers are an established, reputable law firm that traces its origins in the Coolangatta/Tweed Heads area to when Eric Attwood set up his legal practice after the Second World War in 1946. For over 75 years, we have been dedicated to serving the local community. Long established firm with 7 offices across Australia We are at the forefront of legal innovation & technology Our teams are specialists in their area of law We care – our staff are trained to listen & connect with our clients We strive to provide exceptional service to our clients We help people with their matter & change their lives for the better We are passionate advocates for social justice & change Our values are Integrity, Understanding, and Responsibility. We moved into our current Coolangatta beachfront offices located in The Strand building in 1989 and have continued to grow ever since, with over 75 staff and additional offices located at Robina Town Centre, Southport, Kingscliff, Brisbane, Sydney, and Melbourne. We are a family orientated law firm with an emphasis on work/life balance. We support our employees in their work environment and provide excellent office conditions, utilising the latest in practice management systems (LEAP) and technology. Staff have modern workspaces with natural light and ergonomic equipment. Our office systems also support working from home, if required. We are a paperless office and have a focus on automation and technology to help with progressing our clients matter as quickly and efficiently as possible. We traditionally act for people in the most stressful periods of their lives, and it is very important that our lawyers, paralegals, and support staff share our intent or purpose in their working life. We offer a structured training program for both professional and personal development and provide supervision, guidance, and mentoring from our senior lawyers. We also provide inhouse business and personal coaching to assist in effective communication with clients, family, and colleagues. The Role As a Client Service Manager in our Litigation team, you will be assisting with client enquiries in matters that span various areas of litigation, including Commercial Litigation and Estate Litigation covering various state and federal jurisdictions. You will also deal with our referrers and help maintain our relationships with key personnel, as well as carry out paralegal support work. You will join a growing litigation department of 16 which includes Partners, Special Counsel, Senior Associates, Lawyers, Graduates and Paralegals. The role is an excellent opportunity to work closely with our clients and communicate with people. We are looking for a candidate with some client services/sales experience that is eager, compassionate, precise and has a good eye for detail when it comes to taking notes and data entry. The role requires: Taking incoming enquiries and calls from clients Booking appointments and diary management Qualifying enquiries in line with our processes and procedures Reporting Liaising with clients and witnesses General legal administrative support Dictation may be required (previous experience not essential) Distribution and marketing assistance for the department Providing support and exceptional service to all staff and our clients Experience in client services or sales Exceptional organisational skills and time management A passion to help people Well-spoken, articulate and a friendly disposition Attention to detail, spelling, grammar, punctuation, and vocabulary must be excellent Positive/enthusiastic approach and must show initiative Coordination, scheduling, and monitoring skills Ability to prioritise competing tasks Ability to work in a team environment Tech-savvy with advanced computer skills Experience using LEAP and CRM systems (preferred but not essential) What We Offer Highly reputable law firm with an experienced team of lawyers and staff Excellent salary package Leading legal practice management systems and software Healthy work environment and work-life balance Great corporate culture with professional/personal development Well-resourced administrative team, IT, and office facilities Experienced senior staff for mentoring and support Beachside offices The Location Attwood Marshall Lawyers has modern, spacious, well-positioned offices in Coolangatta, Kingscliff, Robina Town Centre, Brisbane, Sydney, and Melbourne. This full-time position is based at our Coolangatta office located in The Strand building with views overlooking Coolangatta beach. There will be the opportunity to work at our other office locations when required. #J-18808-Ljbffr