MANAGER, INTERPRETING & TRANSLATING CENTRE

Job Description

MANAGER, INTERPRETING & TRANSLATING CENTRE Reference: 5P8B8A6B External Vacancy – Open to Everyone Division: Inclusion, Supports and Safeguarding Location: Adelaide Salary Range: 127,859-127,859 Classification: MAS3 Engagement Type: Term Contract Closing Date: 09 Feb 2025 Role Highlights Diverse and inclusive culture Make a difference for South Australians Take lead in monitoring, promoting and developing a high standard of practice Here at the Department of Human Services (DHS), we strive to deliver modern programs, services, and policy that strengthen communities and enable South Australians to actively participate in community life. With people at the heart of what we do and a commitment to child safety, ageing well, and supporting people with disability, we work to increase inclusion, independence, and decision-making, and help our communities when it matters most. About the Business Our Concessions and Interpreting Services team delivers a range of concession payments and rebates to eligible South Australians to support, among others, cost of living, and community participation. This team also runs the Interpreting and Translating Centre and the Aboriginal Language Interpreting Service, connecting people using a range of government and non-government settings. As part of the South Australian Government Department of Human Services, the Interpreting and Translating Centre (ITC) has a central focus on excellence in customer service. The ITC is a commercial entity operating within DHS and is a fee-for-service business. ITC also provides Aboriginal language interpreting services to South Australia and other states in Australia. When you join ITC, you join a community of people committed to the delivery of quality interpreting and translation services to support the full participation of all South Australians in our society. The ITC provides services that are comprehensive, high quality, efficient, confidential, and professional. With over 50 years of experience, ITC has developed linguistic and technical expertise in over 110 languages and dialects. A positive team culture is one of our core values, so when we recruit, we look for people that not only share our values but are also excited to celebrate our successes. We are after someone highly motivated to lead a great team, with demonstrated experience in working collaboratively to maintain and build quality service delivery with the goal of achieving great outcomes for customers, staff, and the organisation. This is a terrific management opportunity for someone who is excited about working in partnership with the vibrant South Australian multi-cultural community. The Manager, Interpreting and Translating Centre (ITC) is accountable to the Director, Concessions and Interpreting Services for providing leadership and advice in the delivery of the State Government’s interpreting and translating services to the public and private sectors; managing the financial, human resources, management systems, and general administrative operations and practices in accordance with relevant legislation, policies, and procedures for ITC; initiating and leading effective and complex communication processes with staff and key Government and Community stakeholders; developing and driving organisational strategy. We are seeking a leader with previous management experience, preferably with a customer service delivery focus, someone who thrives in a fast-paced, results-driven environment, with excellent communication skills and the ability to develop strong relationships with staff, colleagues, other leaders, and stakeholders. Special Conditions National Police Check required. Some out of hours work may be required. Some interstate and intrastate travel may be required. Must hold a current Australian issued driver’s licence (equivalent to minimum class C). Role Status: Term up to 27/02/2026. DHS is committed to making our services and workplaces safe and inclusive for all people and ensuring the full diversity of the communities we serve are represented in our workforce, including Aboriginal and Torres Strait Islander people, people with disability and/or neurodivergence, young people, older people, culturally and linguistically diverse people, LGBTIQA+ and gender diverse people. We are committed to making reasonable adjustments to provide a positive, barrier-free recruitment process. If you require assistance with this process, please contact us at and a member of the team will get back to you. The South Australian public sector promotes diversity and flexible ways of working, including part-time. Applicants are encouraged to discuss flexible working arrangements for this role. Aboriginal and Torres Strait Islander people are encouraged to apply. We also celebrate the many strengths and skills people with disability and/or neurodivergent people bring to our workplace and acknowledge our role in ensuring a supportive work environment for people with disability and/or neurodivergent people to thrive in. Application Instructions You are required to submit a cover letter, up to a maximum of two pages, addressing how your skills, attributes, and experience meet the role-specific capabilities and attach your current resume via the online application form. For more information about applying, refer to our Job Application Guide. Screening Checks If you are new to the department and are invited to an interview, you will be required to produce a National Police Check, which has been issued within six months of your application for the role. National Police Checks can be applied for via the South Australia Police or through an Australian Criminal Intelligence Commission accredited body. If the role you are applying for also requires an Employment-related Screening Check, you will be required to undergo such assessment as is advised by DHS, including periodic assessment during your employment. #J-18808-Ljbffr