Major Incident & Change Manager

Job Description

Add expected salary to your profile for insights About us At CareSuper we believe that we are “Super Together”. We are a profit to member Super Fund with over 500,000 members, $53 billion in assets, offices around Australia and are passionate about doing the best we can for our members so that they can retire with confidence!We are now seeking our next “Super hero” to join the CareSuper team on our exciting journey as we continue to grow and demonstrate that We Truly Care. What the role looks like In this role, you will be reporting to the General Manager Technology Operations and be a key contributor in the following areas: Acting as the first point of call for Change Management queries, including driving education and awareness across Technology and the business to ensure adoption and alignment. Acting as the first point of call for Major Incident Management, including driving education and awareness across Technology and the business to ensure adoption. Documenting and ensuring availability of key process artefacts to enable access, scalability and compliance of all relevant Technology staff, our business and key vendor partners. Driving implementation of processes and technology to proactively identify potential Major incidents, prevent recurrence and reducing recovery times. Analysing trends and evaluating feedback to uplift and continuously improve the Change, Incident and Major Incident processes and performance. Ensuring clear and timely communication to key stakeholders during major incidents, including escalation pathways and progress updates. Ensuring all governance and risk activities related to ITSM processes are delivered. Reducing reoccurring incidents through proactive problem management and effective post incident reviews of failed changes and major incidents. Ensuring Disaster recovery is considered in all actions to ensure Production and DR environments are kept aligned through Technology change. Who Are We Looking For? We’re on the lookout for passionate individuals who embody our values. If you have the following, we want to hear from you: Extensive experience in ITSM Process Analyst or Management roles. ITIL industry certifications above Foundation level. Experience implementing core ITSM processes from scratch and or through merger transitions. Demonstrated leadership skills in managing cross-functional teams during high-pressure situations. Strong documentation skills (policy & process). Experience in technical support roles. Strong written and verbal communication skills. Experience working with agile practices and in a collaborative environment. Strong trend and problem analysis skills. What’s in It for You? Join a super fund that’s soaring to new heights. CareSuper is on an incredible growth trajectory, and we’re excited to potentially have you aboard as we take flight together! Here’s what you can look forward to as a valued member of our team: Career Opportunities: We’re all about internal promotions and nurturing your growth. Work Flexibility and Wellbeing: Our leading programs are designed to support you in achieving balance and wellness. Comprehensive Onboarding and Training: We set you up for success from day one. Generous Employment Conditions: Enjoy a range of benefits that support your well-being including five weeks of annual leave. Team Spirit: We foster a warm, encouraging, and supportive environment where everyone thrives. Member-Centric: Your contributions will directly impact our members’ lives. How to Apply? Ready to take the next step? Simply submit your resume and cover letter! Please note we reserve the right to close this vacancy early if we receive a sufficient number of applications. What Happens Next? Rest assured, your personal information will be handled with the utmost care, in accordance with our Privacy Policy. At CareSuper, we believe that diversity and inclusion are essential to our success. We celebrate the rich tapestry of perspectives in our community, ensuring that everyone feels welcomed and valued, regardless of social or professional identity. We are committed to making our application and interview process accessible. If you have specific requests to support your application, please reach out to us at , and one of our People and Culture team members will be delighted to assist you. #J-18808-Ljbffr