Manager, Buyer's Agents (Talent Pooling Role)

Job Description

Manager, Buyer's Agents (Talent Pooling Role) Full-time In 1992, Aussie was born - taking on the big banks, bringing competition to the home lending industry, and revolutionising the Australian mortgage market forever. In 2021, we merged with digital challenger Lendi, and formed Lendi Group. This union is a match made in heaven, because both brands were born as disruptors, driven by a desire to see things done differently for customers and brokers alike. Since the day we came together, we’ve been dedicated to changing the way Australians experience property lending - for good. Today, Aussie is the industry’s #1 brokerage, but this is just the beginning. We’re a brand on a high growth trajectory, using our human-led, tech-superpowered approach to help Australians achieve their property dreams, while supporting our brokers and team members to build successful careers in the process. We’ve already helped countless Australians on their way to home ownership, but now we’re setting our sights on something bigger! Our vision is to become the undisputed destination for Australians to buy and own property, expanding beyond mortgage broking to offer a Buyer’s Agent service. With this diversified offering, we’re building lifelong relationships with customers and owning the property journey end-to-end. While this role isn’t actively hiring at the moment, we’re building a talent pool of experienced leaders in the Buyer’s Agent space. By joining our talent community, you’ll be among the first to be considered when we open applications for this exciting opportunity. As the Manager of Buyer’s Agents , you’ll lead a dynamic and experienced team, empowering them to deliver exceptional customer experiences and drive operational excellence. Supported by industry-leading data, technology, and processes, your team will guide customers through their property journey, achieving a higher rate of successful exchanges than industry standards. What you will do: Drive operational excellence, coach and train Buyer's Agents, and actively participate in recruitment to scale the team. Ensure the team meets weekly and monthly targets, supporting operational and commercial objectives. Implement strategies to maximise customer satisfaction and successful property exchanges. Collaborate with leadership to refine processes, boost productivity, and enhance market expertise. Cultivate relationships with internal and external partners to optimise resources and productivity. Encourage the team's use of the Lendi Platform to enhance customer experience and achieve results. To be considered for future opportunities in this role, you will: Have a proven track record of managing and scaling high-performing teams of Buyer’s Agents. Hold a valid Class 1 or Class 2 Real Estate Licence. Bring strong industry knowledge with the ability to train and mentor a team in real estate best practices. Be data-driven in decision-making, thriving in a target-focused sales environment. Excel in leading teams through rapid change in a fast-paced setting. Be a natural leader who fosters a collaborative, inclusive, and high-performing culture. If you’re passionate about real estate and want to be considered for this opportunity when we begin hiring, express your interest today! By joining our talent pool, you’ll stay updated and be among the first we reach out to when recruitment opens. We're Flex First – We've embraced a hybrid, flexible working model that adapts to team members needs and lifestyles. We offer extended Paid Parental Leave: we celebrate our growing Lendi Group family with up to 26 weeks leave for primary carers and up to 4 weeks for secondary carers. An additional week’s Loyalty Leave each year after reaching 3 years’ service. We are a people-first company that invests in initiatives to promote a healthy work environment, such as offering an Employee Assistance Program and social groups such as our industry-leading Women in Technology group. Employee health and wellbeing are paramount at Lendi Group. We’re excited to offer access to Sonder, our Employee Assistance Program, for comprehensive support for your wellbeing. Our culture is guided by our 3 core values: We Are Stronger United; Act Like You Own It; and Keep Home Loans Human. Our values are part of our core DNA that helps Lendi Group to attract, engage and evolve the right talent and build best-in-class products. Feeling like you don’t meet all the skills listed? That’s ok; we are always on the lookout for different skills, experience, and qualities and so we’d still like to hear from you. #J-18808-Ljbffr