Manager, Claims Operational Risk

Job Description

From the millions of Australians we protect, to those that make it happen every day at TAL, people really are what we’re all about. We want to grow with you. Achieve with you. And support you to do your best work. That's why we're focused on developing leadership, promoting diversity, rewarding excellence, and retaining great talent. We're always looking for people who want to go further with us. People who do what’s right, aim high, and work smart. Why not see where we can go? Job Description The Manager, Claims Operational Risk will lead delivery of day-to-day operational risk management across claims. The role is responsible for executing the Line 1 risk management framework, including but not limited to, RCSA actions & controls, control assurance & testing, identification and tracking of incidents, Risk Committee oversight and reporting, along with relevant risk-based reporting & analytics. This role will also be involved in supporting the business to satisfy their responsibilities in complying with TAL risk frameworks and processes. In addition, this role will contribute to the analysis and implementation of various identified risk & compliance initiatives. In this role you will: Oversight of the Risk Management Framework within Claims. Drive a strong and positive risk culture within Claims. Ensure that all Risk Analysts are effectively managed, including the development of coaching and training support plans. Deliver on all TAL people management requirements and expectations. Support the claims business to develop adequate process control consideration and implementation. Assist in formulating corrective strategies and implementation plans for key corrective actions and preventative controls. Conduct analysis of operational and compliance risk initiatives within claims. Assist claims business units in identifying potential risks and incidents associated with their day-to-day business practices and goals. Track status of incident actions and follow-up with the business. Content development of Claims Risk Committee papers and act as the chair of Claims Risk Committee meetings. Preparation and oversight of relevant Risk in Change and Risk Acceptance documentation. Deliver small-to-medium-scale projects or well-defined tasks on major projects to improve Line 1 Risk Management. Guide and support the management of the RCSA process including: the coordination of RCSA workshops, tracking of RCSA actions, reporting on RCSA performance, and assurance testing on controls. Monitor and report on relevant RAS metrics. Attend and represent on project teams and working groups and associated change activities to review risk impacts and control strategies. This may include development of Risk in Change documentation as required. Qualifications Minimum 5 years experience in operational risk management. Minimum 5 years experience in people leadership. Strong written and verbal communication skills with an ability to relate well to others and explain complex scenarios in a simple way. Well developed analysis and problem solving skills. Well developed self-management skills including planning, prioritising and time management. Strong reporting and analytical skills. Ability to work in a fast-paced environment and manage competing deadlines in a professional manner. Ability to familiarise oneself with relevant business unit and enterprise procedures, policies and guidelines and review their application. Proficient level of skill using Microsoft Office (Word, PowerPoint, Excel and Outlook). You’re always accountable for your actions. You never give up. You strive to find the best outcomes for customers and partners. And you value working together to find the best solutions for problems. As part of the recruitment process, there are a number of checks which may be conducted to demonstrate your eligibility for a role at TAL including Criminal History, Bankruptcy, Entitlement to Work, Regulatory and Reference Checks. Additional Information At TAL we value diversity in all its forms and are committed to fostering an inclusive and equitable culture for all our people. We encourage Aboriginal and Torres Strait Islander people, individuals from all backgrounds, including those with caring responsibilities, people living with disability, and individuals from the CALD and LGBTQI+ communities to apply. Even if you don’t check every box in the criteria above, we encourage you to apply today or get in touch with us here. To provide you with the best experience, we can accommodate you at any stage of the recruitment process. Simply inform our Recruitment team at any time. TAL is recognised by the Workplace Gender Equality Agency as an Employer of Choice. We are proud to be a member of Diversity Council Australia and the Australian Network on Disability. For information on our reconciliation journey, please read our Innovate Reconciliation Action Plan. We acknowledge the Traditional Custodians of the Land in which our Head Office is based, the land of the Gadigal people of the Eora Nation, and recognise their deep connections to the land, sea, and culture. Everyone at TAL has a responsibility to do the right thing and is accountable for the way they conduct themselves. Our expectations are that you follow the principles set out in our Code of Conduct when you come to work every day. Risk management is everyone’s responsibility. If you are already a TAL employee please apply via the SmartRecruiters button in Workday and navigate to the Employee Portal. This is important to ensure that your application is recorded accurately. #J-18808-Ljbffr