Manager, Privacy and Complaints
Join our Strategy and Governance team (S&G) as the Manager, Privacy and Complaints where you will be instrumental in offering... more info
Manager - Complaints Management Oversight - 978477
Salary:
60.00 - 80.00
Posted:
31-01-2025
Category:
Customer Service
Job Description
Manager - Complaints Management Oversight - 978477 Department for Education, Children and Young PeopleContinuous Improvement and Evaluation Applications must be submitted by Sunday 09 February, 2025 11:55 PM AEST Award/Classification: Tasmanian State Service Award - General Stream Band 8$140,703 to $150,200 per annum Employment type: Permanent, full-time Region: Statewide To provide strategic direction and leadership of a high-level service team, responsible for providing strategic and specialist advice to senior officers and managers throughout the Agency on a range of issues surrounding the management and resolution of complaints. This is a Department built entirely for children and young people and their communities. Our ultimate goal is to work together to ensure that every child and young person in Tasmania is known, safe, well and learning. The child is at the centre of everything we do and the way we do it. Duties To provide strategic direction and leadership of a high-level service team, responsible for providing strategic and specialist advice to senior officers and managers throughout the Agency on a range of issues surrounding the management and resolution of complaints. Period of Appointment Ongoing - ASAP Start Date Applicants should be aware that for twelve (12) months from the date of publication, this selection process may be used to fill any subsequent full-time or part-time vacancies in accordance with Employment Direction 1. Hours per fortnight 73.5 hours per fortnight Minimum Requirements Current Tasmanian Registration to Work with Vulnerable People (Registration Status – Employment) Tertiary qualifications in Law, Complaints Management or a related field. Application Process Applications should be made via the Apply Now button and submitted online by 11:30 PM AEDT on the advertised closing date. Applicants should forward/include: a statement addressing the selection criteria; a resume that contains relevant personal details and work history. All applicants are required to supply a valid email address with their application for the purposes of email communication. The cost associated with obtaining a Tasmanian Registration to Work with Vulnerable People (Registration Status - Employment) is the responsibility of the individual. Should you have any difficulties regarding applying for this vacancy online, please contact Department for Education, Children and Young People, HR Recruitment and Employment via phone +61 3 6165 6285 or email Applicants needing more information are encouraged to request specific details of the vacancy from the Contact Person. Review the Statement of Duties and consider if you meet the requirements. Speak to the Contact Officer if you have any questions. Submit your application including any additional documents as specified in each individual job vacancy notice. #J-18808-Ljbffr
Job Details
Salary: 60.00 - 80.00
Posted: 31-01-2025
Category: Customer Service
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