Manager, Privacy and Complaints

Job Description

Join our Strategy and Governance team (S&G) as the Manager, Privacy and Complaints where you will be instrumental in offering advice, coordinating policy, and providing support across key governance functions including complaints management and topics relating to information privacy. Job details Position status: Fixed Term Temporary Position type: Flexible full-time Occupational group: Management Classification: AO8 Workplace Location: Brisbane Job ad reference: QLD/PT04/25 Closing date: 29-Jan-2025 Yearly salary: $142,759 - $150,873 Fortnightly salary: $5,472 - $5,783 Job duration: Temporary opportunity until 2 January 2026 Strategy and Governance (S&G) is responsible for a wide range of services across Queensland Public Trustee's (QPT), which includes prioritising approach, strategy, programs and projects, maintaining whole of organisation objectives, and providing rigorous, timely and accurate advice about whole of QPT strategy, policy, governance and engagement and progress and performance against the agency's strategic objectives. As the Manager, Privacy and Complaints, you will oversee the centralised privacy and complaints management functions and frameworks for QPT. This pivotal role entails monitoring and analysing complaints information to discern trends and inform decision-making and fostering continuous improvement within the organisation. The Manager, Privacy and Complaints is responsible for preparing, reviewing, and providing advice on complex and sensitive complaints, administrative release of information, right to information, and information privacy requests, ensuring adherence to relevant regulations and guidelines. About you You will be valued for your experience in realising strategic and operational objectives and project managing the future business of an organisation. Your strong knowledge of legislation and analytical skills, coupled with your solutions-focused approach will result in successful outcomes. To excel in this role, the following attributes will be your keys to success: Proactive commitment to delivering high-quality outcomes Demonstrated excellent decision-making skills and ability to navigate complex legal frameworks Excellent written and verbal communication and stakeholder management skills Strong organisational and multitasking abilities to manage competing priorities efficiently and meet deadlines Ability to maintain focus and optimism under pressure, ensuring steady performance Meticulous attention to detail, thriving in the bustling environment of daily tasks Expertise in interpreting and applying legislation, policy, and procedures within delegated limits. What we offer A fulfilling role where your skills directly impact the organisation Dynamic work environment with diverse responsibilities Opportunities for personal and professional growth Supportive culture prioritising employee mental health and wellbeing. How to apply If you are interested in working with us, please provide the following information: Your current resume , including a comprehensive employment history and any relevant qualifications and professional certifications you hold. A cover letter (no more than two pages) outlining recent examples of your ability to demonstrate the ‘Key capabilities' required to perform the ‘Key responsibilities' of the role, as outlined above. Contact details for two referees . At least one referee should have thorough knowledge of your conduct and performance within the previous two years. If you are a current or previous public service employee, please nominate a referee who can report on your public service employment. Details of any visa conditions if you are not an Australian citizen or do not have permanent residency status. Further information The Queensland Public Trustee (QPT) is a value for money independent state trustee service dedicated to advancing and safeguarding the rights, interests and wishes of Queenslanders in need of financial management, trust and estate planning and administration support. We have been looking after Queenslanders and their families since 1916. We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity. #J-18808-Ljbffr