Manager (Customer Systems and Assurance)

Job Description

Manager (Customer Systems and Assurance) Join to apply for the Manager (Customer Systems and Assurance) role at Department of Transport and Main Roads . We’re looking for an individual experienced in managing complex business systems and driving enhancements through innovative technology solutions. Leading our new team, the Manager (Customer Systems & Assurance) is focused on business automation and digital channel management. If you have strong leadership abilities, excellent communication skills and the drive to remain current on evolving technologies, industry standards and best practices, then this role is for you. The new Customer Systems and Assurance team ensures the performance, usability and stability of the Transport and Main Roads registration and licensing legacy system is maintained. Working with external vendors and stakeholders across the department, the team delivers program outcomes using innovative technological solutions. What You Will Do In your role, you will: Lead a team responsible for system subject matter expert advice, development, analysis, User Acceptance Testing and automation. Manage the Customer Systems and Assurance team with a focus on delivering program outcomes and contribute to enhancing system assurance through innovative technology solutions. Lead the Customer Systems and Assurance programs for TMR's Registration and Licensing service delivery systems delivered by the team and external vendors. Offer expert advice and support on systems and digital channel management to the Director of Customer Systems and Assurance, senior leadership, and other stakeholders. Provide direction to major projects for existing and proposed systems, assessing impacts and competing priorities as well as represent Customer Systems and Assurance in working groups within TMR, Queensland and national forums. Who We Are Looking For An individual with: Tertiary IT qualifications or comparable experience in IT roles is desirable. Demonstrated experience with business management of complex business systems and online service delivery. Strong managerial abilities including leadership skills to oversee teams, project management capabilities and problem-solving skills. Excellent communication skills to convey complex technical concepts to diverse stakeholders. Adaptability and continuous learning mindset to remain current on evolving technologies, industry standards, best practices and new tools relevant to the business. Be Part Of Something Bigger Your contribution will not only influence the growth and capability of CSB staff but also shape the experiences of the Queensland community we serve. What We Offer Work and Life balance, including 'flex time' and flexible work arrangements with a 50% working from home option. Convenient northside location with ample parking and public transport nearby. The chance to make a significant impact within a dedicated team. A dynamic and collaborative work environment. Opportunities for professional growth and development. Generous leave including: 4 weeks annual leave 2 weeks sick leave per year Long-service leave after 7 years Salary sacrificing Parental leave Generous superannuation. Ready to make a difference? Embark on a fulfilling career where your specialist skills have a direct impact on the quality of public service. Apply now to become the catalyst for change in CSB's pursuit of excellence! We strongly encourage applicants from all life experiences and backgrounds to apply. Please tell us about any additional support or adjustments, such as interpreting services, physical requirements, or assistive technologies, that will better enable you to shine during the recruitment process. Applications to remain current for 12 months. Job Ad Reference: QLD/624914/25 Closing Date: Monday, 24 March 2025 Occupational group: IT & Telecommunications Seniority level Not Applicable Employment type Full-time Job function Information Technology Industries Government Administration #J-18808-Ljbffr