Manager, Digital Content and Governance

Job Description

Parent Business Function: Corporate & Support Functions Time Type: Full time Worker Sub-Type: Fixed Term Job Description Opportunity to lead the day-to-day content operations for Qantas.com Flexible ways of working – hybrid model with 3 days onsite Full-time fixed-term appointment until April 2026, based at our Mascot Campus We’ve always been pioneers, and we’re proud to see that spirit in our people today. Our resilience has helped us through good and tough times, and it still drives us to keep pushing the challenging expectations today. Our corporate functions include Corporate Affairs, Public Company, Legal, Finance, Treasury, Industrial Relations, IT, Sustainability, People and Customer, supporting the CEO in making Qantas a market leading, global organisation. As Manager, Digital Content and Governance , you will play a pivotal role in shaping our digital presence, ensuring our website content is aligned and optimised to support the Airline’s broader channel, content and digital KPIs. You will be supervising a team of Digital Producers, helping to manage stakeholder conversations, mentoring and providing advice on content recommendations, and ensuring our digital content best practices and ways of working are followed. Working alongside your manager, SMEs (e.g SEO and Accessibility), Digital Product teams, and Platform team, you’ll also help roll out the strategic roadmap for the new CMS platform for qantas.com, providing support for our end users, encouraging adoption of the new tools and workflows, and ensuring documentation is ready to support new feature releases. You’ll have – 5+ years of experience working in digital content at a large enterprise. Experience supporting multiple countries/languages is a plus Strong hands-on experience and technical acumen on an enterprise CMS - AEM highly preferable Strong understanding of and ability to speak to digital content best practices, including content design principles, SEO/Accessibility, the role of UX copywriting, etc Experience with agile ways of working, knowing how to prioritise and/or adjust your approach to support business needs Positive attitude and resilience when navigating change Sound experience in managing multiple projects simultaneously Ability to meet deadlines in collaborative settings Management skills including training or mentoring a team Exceptional client service and stakeholder management skills Ability to communicate with, and manage numerous internal stakeholders at one time Excellent verbal and written communication skills Strategic thinking, logical and analytical problem solver Keen interest in digital marketing trends, best practice and innovation Why Qantas? You’ll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully. There are many different opportunities across our team, which means you’ll be able to grow both personally and professionally at Qantas. Your development is a priority for us – so that you can maintain the high standards our customers have come to expect and can continue to develop over time. You’ll be supported from day 1 with on the job training and coaching as well as our formal training opportunities. While you may start in this role, we’ve got a great track record of supporting our people to take their career in so many different directions, the destinations are endless. The Qantas employee benefits program offers amazing benefits that extend well beyond travel. We love to travel: Enjoy heavily discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays. We have flexible leave options: Make use of leave and flexible working opportunities including 18 weeks paid parental leave (plus superannuation payments on all paid and unpaid parental leave until your child turns 1) and additional purchased leave options for eligible employees. We’ll give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment. You can also take advantage of our salary packaging program including motor vehicles, eligible portable electronic devices and professional memberships. We’ll support your wellbeing: Whether it’s learning to better support your own and others’ mental health, our interactive wellbeing app or your very own tailored nutrition plan. Qantas is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. We encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply. If you have any support or access requirements, we encourage you to advise us at time of application. Your personal information will be kept confidential in compliance with relevant privacy legislation. Be a part of something special and play your part in the Qantas story – get in touch today. Applications close on the 16th of March Please note: Applications will only be considered for candidates who have the right to work in Australia / New Zealand without restriction or sponsorship. #J-18808-Ljbffr