Manager, HR Advisory

Job Description

Some career choices have more impact than others. At HSBC we exist with the purpose of Opening up a World of Opportunity. We use our unique expertise, capabilities, breadth and perspectives to provide opportunities for our customers and colleagues through global connectivity. We bring together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities and the planet we all share. As an HSBC employee in Australia, you’ll have access to tailored professional development opportunities, competitive pay, an embedded flexible working culture and a range of employee benefits. These include market-leading subsidised private health cover, enhanced parental pay and support when returning to work, subsidised banking products and services, bonus leave days and wellness programmes including discounted gym memberships. Human Resources leads the implementation of the Group’s People strategy, facilitating talent management, succession planning and employee mobility while defining and overseeing frameworks that support employee performance management, reward, learning and development, resourcing and engagement. Ensuring talent practices support relevant stakeholders and reflect HSBC values, the function reviews the people implications of business plans while delivering policies, projects, processes and activities in support of business objectives. The Manager, HR Advisory role is crucial in supporting the business in the achievement of their strategic goals through the effective management and performance of its staff by ensuring that managers have the knowledge and understanding of HR policy and processes, to lead their teams with confidence and integrity. The key focus of the role is to support people managers and employees across a broad range of people related activities and queries. You will work closely with the Head of HR Advisory to support managers and employees with the interpretation of policy and provide guidance and coaching for complex queries, also partnering with HR centres of excellence and specialist teams where required. A key component of the role is also to support and guide managers and employees in navigating activities across the spectrum of HR services, via coaching and advice to help resolve a broad range of issues. In addition, the role also manages complex employee relations cases and matters such as managing end to end investigations, supporting with business changes, policy updates and related queries. The role holder will relationship manage and co-ordinate support for enquiries that touch multiple areas of HR, this may involve co-ordinating multiple HR specialists to resolve complex people issues and cases. Key responsibilities Customers / Stakeholders Deliver outstanding customer service and sound advice to employee and managers including Senior Executives. Communicate with the customer contact support teams and GSO areas to highlight service themes and potential areas for improvement. Key stakeholders: Clients from within the business at all GCB grades (People Managers and Employees). Specialist area teams and external service vendors as needed. Internal departments that connect to HR services as needed. HR Contact Centre teams as needed. Impact on the Business Support Managers in the business to deal effectively with people issues by providing customer driven advice and guidance to customers on complex enquiries relating to all aspects of HR Services, handing off to the specialist areas where required. Provide advice and guidance through a range of channels, e.g. case management tools, through teams, balancing face to face contact as necessary. Apply a risk based approach within the commercial context and relevant legislation and considering the need to protect and promote the bank’s reputation when providing support and guidance related to people issues. Apply problem solving skills and analytical reasoning with HR knowledge to find appropriate solutions to complex people challenges that arise, escalating for guidance or decisions where appropriate. Escalate gaps in policy and process to the appropriate relationship manager in the HR Advisory team and/or the customer contact support team and/or the appropriate GSO area or CoE. To deliver as appropriate, focus groups, training and briefings to the business in areas as required to continue to develop knowledge on policy and process. Support HR activities as defined by the HR Service Catalogue. Leadership & Teamwork Contribute to activities that improve engagement and everyday talent and performance, and the wider objective to make HSBC a great place to work by encouraging, supporting and working well with colleagues and adhering to the bank’s Values and Behaviors. Understand the HR Advisory team’s vision of success, and how this fits into the wider HR Strategy and vision for HR Transformation programmes; champion this vision to the business. Contribute to the professional development of the team, support team members by providing coaching, mentoring and training where required. Share knowledge with peers and team to improve overall team effectiveness and capability. Effectively influence and communicate functional expertise with stakeholders through building strong working relationships. Requirements Substantial experience gained in one or more of HR specialisations, Employee Relations, Performance & Reward or Learning & Talent Development. Ability to manage and guide employees and managers through complex employee relations issues and queries, demonstrating resilience and clarity during challenging situations when required. Strong problem solving skills and the ability to challenge and influence decisions and outcomes. Ability to understand complex situations and provide clear guidance and, where necessary, challenge others with tact and diplomacy. Accurate and detailed conscious, able to quickly spot errors in data and gaps in information, confidently seeking clarification and explanation. Continuous development of technical expertise in relation to legislation, policies and procedures in order to protect the bank from financial and reputational risk. Understanding of changes to legislation or policy impacting on HR Advisory and the service we provide. Continuous stakeholder management and relationship building with HR teams as well as employees and managers. A proactive self-starter with a “can-do”, strong customer focused approach who can learn quickly from experience. A strong understanding of the business environment (within HSBC and/or the industry) to ensure that advice & guidance aligns with commercial aims & goals. We value different perspectives, we succeed together, collaborating across boundaries, we take responsibility, holding ourselves accountable to get things done. Through these values, HSBC is committed to building a culture where all employees are appreciated and respected and where opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow in an inclusive environment. Applications from First Nations peoples are encouraged. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. Issued by HSBC Bank Australia Limited. Please note that HSBC will never communicate to applicants via non-HSBC channels such as SMS, WhatsApp or Facebook so please be careful if anyone attempts to contact you via these channels. #J-18808-Ljbffr