Manager Operations - Global Forwarding

Job Description

C.H. Robinson is currently seeking a Manager Operations - Global Forwarding (GF) to join our Melbourne branch. In this role, you will lead a team responsible for multi-modal operational activities ensuring effectiveness and efficiency throughout the entire process. You will drive the team to achieve productivity, quality, and world-class service objectives by aligning resources and defining role expectations. As the Operations Manager, you will oversee the team's performance and foster employee growth and development. You will have a significant responsibility to continuously evaluate and improve operational processes, including service and cycle time optimization to meet business goals and efficiency targets. The role will supervise a combination of individual contributors and/or other operations people leaders. If this all sounds good, let's talk more about what you will be working on: DUTIES AND RESPONSIBILITIES The duties and responsibilities of this position consist of, but are not limited to, the following: Leadership and Talent Management: Outline employee role accountabilities and expectations; manage performance to ensure productivity, quality, efficiency, and service objectives are achieved. Support the personal/professional development for assigned team. Coach and guide to improve performance and drive accountability. Provide timely feedback and problem-solving assistance via regular checkpoints and/or in response to situational needs. Understand development needs and create opportunities for experiences that support development needs. Clearly communicate operations objectives and team/individual performance metrics. Cascade communications on office, divisional and organizational initiatives to ensure employee understanding and alignment. Employ strong change management tactics to drive desired behaviors and results. Partner with Talent Acquisition to establish a pipeline, recruit, select, and onboard qualified and diverse talent. Manage annual merit and equity programs for assigned team to align compensation with performance results. Encourage employee feedback through formal and informal channels. Acknowledge and take action on feedback to drive a trusting culture of open two-way communication, inclusivity, and continuous improvement. May participate and/or lead the annual budgeting process for the operations team. Business and Execution Management/Operations Leadership: Responsible for ensuring execution strategy is in line with business objectives. Establish a culture focusing on quality, process, and efficiency to drive desired service levels at appropriate costs. Continuously evaluate processes for efficiency and effectiveness. Work with peers and leadership to develop and implement operational strategies that deliver quality. Monitor team productivity and quality results ensuring SLA standards are achieved. Review KPI's to identify opportunities to maximize or improve operational performance. Develop and maintain effective relationships with internal stakeholders. As necessary, review service level metrics and keep internal partners apprised of operations results, initiatives, or changes. Contribute to and/or participate in customer-facing initiatives; business reviews and continuous improvement initiatives as needed. Develop, maintain, and leverage internal relationships with operations peers that reinforce a culture of one team and enable the execution of high-quality service, ethical issue resolution, and process or service improvements. Leverage technology to improve efficiency; ensure an understanding of available tools and systems to advance work processes and automation. Maintain a strong understanding of all C.H. Robinson product offerings and modes. Other duties or responsibilities as assigned according to the team and/or country-specific requirements. QUALIFICATIONS Required: High School Diploma or Graduate Degree/equivalent. Minimum 10 years Global Forwarding operations experience. Minimum 5 years of experience leading and managing teams. Ability to travel domestically, depending on position location. Preferred: Bachelor’s degree from an accredited TAFE or University. Extensive experience working on projects and initiatives with individuals outside of the peer group. Experience or knowledge of operational excellence methodologies (i.e., Lean, Six Sigma, CSCP, etc.). Knowledge of emerging technology and trends. Collaborative, adaptive leadership approach with demonstrated ability to lead, motivate and influence others, set a positive example, and create a productive, positive environment. Proficiency in financial and operational performance metrics with the ability to understand and communicate them. Lead change and employ a continuous improvement approach to their work. Ability to multitask and prioritize projects efficiently and effectively with superb attention to detail. Values a diverse and inclusive work environment. Benefits At C.H. Robinson Oceania, we are a proud Equal Opportunity employer offering flexible work to support a work/life balance along with offering a broad range of career development opportunities. We have an experienced and passionate team who work collaboratively to deliver smarter solutions for our clients. Employees have access to our well-regarded, confidential Employee Assistance Program. Our Robinson Cares program allows our employees to give back to the community. #J-18808-Ljbffr