Manager Support Services

Job Description

The Metropolitan Cemeteries Board (MCB) is the caretaker of Perth’s cemeteries, entrusted to commemorate the lives of Western Australians now and into the future. We respectfully help family and friends honour the lives of loved ones and safeguard memories for future generations. We have a permanent full-time position available for a Manager Support Services to oversee the operational and administrative coordination of client services, monumental and memorial services, and funeral concierge services in operational sites across the Perth metropolitan area. Strong leadership, people management, and problem-solving skills are crucial for success in this role. The successful applicant will be responsible for efficiently deploying team members, fostering internal and external relationships with key stakeholders, recruiting and developing team members, and ensuring smooth service delivery to meet business objectives. The role also involves ensuring compliance with relevant legislation, policies, and procedures and driving continuous improvement by identifying system and process challenges. About you You are a seasoned customer service professional and leader, passionate about designing and implementing operational goals to drive excellence among your team. You think strategically and creatively, always looking to improve processes and maintain consistent work practices. You adapt your leadership style to effectively engage with team members from diverse backgrounds, understanding how your approach impacts team success. You set clear objectives for your business area and inspire your leaders to take pride in their work, fostering a culture of high-quality service. You embody our core values of Compassion, Respect, Understanding, and Integrity. About the role We seek a passionate client service leader to provide a seamless and high-quality service to clients in our beautiful cemeteries. The Manager Support Services will be responsible for: Overseeing customer services, monumental and memorial services, and funeral concierge services across all MCB sites, ensuring compliance with relevant legislation, policies, and procedures. Developing and implementing team plans, effectively deploying team members and resources to meet business needs, while building and maintaining relationships with Funeral Directors and community groups. Enhancing team capabilities to create cohesive, high-performing, multiskilled, and agile teams, ensuring a consistently high standard of performance. Collaborating with others to resolve issues and complaints, and identify system and process challenges, providing solutions for continuous improvement. Why you want to work at the Metropolitan Cemeteries Board The MCB is an organisation with heart. Our work is essential in supporting and caring for the WA community in times of grief. We provide a diverse and purposeful work environment that: Encourages innovation and continuous improvement. Values self-leadership and emotional intelligence. Provides opportunity to do rewarding and challenging work. Provides flexible start and finish times within operational requirements. Provides ongoing training and development opportunities. Remunerates you with Award based salary and leave entitlements plus 11.5% superannuation. Includes employee assistance and well-being programs to ensure your physical and psychological health in the workplace. Equity and Diversity The MCB embraces diversity and believes that the best services come from a workplace where varied viewpoints are welcomed and encouraged. We are committed to creating an equitable and diverse workforce, where we encourage applications from people with disability, Aboriginal and Torres Strait Islander people, people from culturally diverse backgrounds, women, youth, and people from sexual or gender diverse orientations. If you have any access needs that may require adjustments to allow you to fully participate in the application and interview process or alternative methods of communication, please contact Human Resources on 9383 5228. If you are an Aboriginal person who would like assistance with your application, please contact Jobs and Skills WA on 13 64 64. Work-Related Requirements When applying for this position, you need to demonstrate your experience, knowledge, and skills against each of the following work-related requirements: Experience in leading and developing a high-performance team to deliver excellence in customer service. Demonstrated ability to lead and manage people, projects, and financial resources in a complex organisation with multiple work sites. The ability to resolve complex problems, review business processes, develop and implement new or improved procedures, and correctly interpret and apply legislation. Ability to prioritise tasks and workload to meet deadlines, goals, and objectives in an environment subject to competing priorities and change. Sound knowledge of Equal Opportunity, Disability Services, and Occupational Safety and Health legislation and the ability to correctly apply these in the workplace. Qualification in a related discipline. Further Job-Related information For more information about these roles, please contact Mr Ash Oliver, Chief Operating Officer, on 08 9383 5229. Please also refer to the attached Job Description Form and applicant information kit to assist you in preparing your application. If you experience difficulties downloading any documents, please call Human Resources on (08) 9383 5228. Find out more about the benefits of working at the Metropolitan Cemeteries Board at . How to apply To be considered for an interview, please submit: Your current CV outlining your work experience and skills relevant to this opportunity. A cover letter of no more than two (2) pages outlining why you believe you would be an excellent fit for this role. Eligibility Requirements The recommended applicant will need to provide a National Police Clearance prior to appointment that is less than 6 months old from date of issue or obtain one prior to appointment. A criminal conviction may not preclude you from gaining employment. Australian permanent residency is a minimum requirement for permanent appointment to the West Australian Public Sector. To be eligible for a fixed-term appointment, you must have documentary evidence of your entitlement to live and work in Australia for the duration of the contract. The successful applicant must have a valid Current and valid Western Australian Driver’s Licence. Apply online by clicking on the “apply for job” button. Please ensure you have plenty of time to submit your application to allow for unanticipated problems, as late and pro forma applications will not be accepted. Applications close Tuesday, 18 February 2025 at 10:00am. #J-18808-Ljbffr