Marketing Experience Specialist

Job Description

About the Role CCIWA is seeking a talented and motivated Marketing Experience Specialist to join our dynamic team. In this role, you will be at the forefront of enhancing CCIWA’s member interactions, ensuring each touchpoint is seamless and tailored to their needs. Reporting to the Manager of Content & Marketing, your key responsibilities will be: Curating and optimising the end-to-end member experience. Developing and executing tailored messages and value-driven content to members in collaboration with the Content Team. Collecting, analysing and acting upon member feedback to continuously refine and innovate CCIWA’s member experience. Planning and executing member engagement strategies & initiatives, such as onboarding & engagement emails, surveys, portal improvements, and member initiatives. Developing & executing member-focused collateral and resources that enhance member understanding of services and benefits. Leverage marketing automation tools, CRM systems and other technologies to optimise and streamline marketing processes and segmentation. This role is available on a full-time, permanent basis. About You The successful applicant will have the following qualifications and skills: Bachelor/tertiary degree in business or marketing. Demonstrated genuine passion for understanding users' needs to create a unique experience. Proficiency in project management and coordination. An individual who thrives in a collaborative environment, working closely with cross-functional teams to execute marketing strategies that align with our mission and vision. Effective organisational, time management, and prioritisation skills with a proven ability to balance competing workloads and deliver within deadlines. Experience with D365 is desirable. About CCIWA CCIWA is an independent, not-for-profit organisation that has been the voice of business for more than 130 years. With more than 7,400 members from across all regions and industries, our mission is to make it easier to do business in this state and ensure that WA is a place where businesses of all shapes and sizes can succeed. We want this State to be the best place to live and do business. CCIWA Culture and Benefits At CCIWA, we will work with you to develop your career; ensure you feel supported and have the skills and capabilities you need to succeed at CCIWA and in your whole career. We have a range of benefits to support our employees which includes: A variety of working and leave options, including a Flexible Working Policy, Paid Parental Leave and paid Rest and Relaxation leave between Christmas and New Year. Excellent building facilities. Access to free and confidential counselling for employees and their immediate family through our Employee Assistance Program. Salary Sacrificing - CCIWA is a rebatable employer. Active Social Club and Charity Initiative. Our Commitment to Diversity & Inclusion We welcome and encourage applications from Aboriginal and Torres Strait Islander people, people with disability, LGBTQIA+ and people from culturally diverse backgrounds. CCIWA is proud to be an Inclusive Employer for 2024-25 with Diversity Council Australia. How to apply To apply, click on the “Apply Now” icon on Seek or apply directly through our website here . For your application to be considered, you should include: A cover letter. Current CV. Applications close COB 7th February 2025 and short-listing for this position will commence immediately. The advert may close earlier than this date. If you have any further questions, please contact the People Team at . The Chamber of Commerce and Industry WA (CCIWA) acknowledges the traditional custodians of Australia and their continuing connection to land, sea and community. We pay our respects to the people, the cultures and the elders past and present. #J-18808-Ljbffr