Member Services Officer – Tom Price

Job Description

$70,000.00 p/a + Superannuation + 5 weeks annual leave IBN is a charitable trust operated for the advancement and prosperity of the IBN Community, the Yinhawangka, Banyjima and Nyiyaparli people. We provide programs and services for the personal, social and economic wellbeing of our Members and deliver support and programs in health, education, housing, culture, enterprise development and employment. IBN’s head office is in South Hedland and we have offices in Tom Price, Karratha and Perth. The Opportunity: We currently have an excellent opportunity for a Member Services Officer to join the Tom Price team. As a Member Services Officer, you are responsible for providing administrative support through a variety of tasks to ensure efficient office operations in the Member Services team. Your role will be the first point of call for all visitors to the organisation and is essential in ensuring quality customer service standards that are responsive to the needs of the Members and the wider community. Your role provides support to senior management, staff, and supports the overall delivery of the Member Services functions. The Duties: Core responsibilities of this role include and are not limited to: Provide a welcoming and safe environment for clients and visitors. Manage and direct telephone enquiries efficiently and appropriately. Assist with Member and staff enquiries. Respond efficiently and courteously to all enquiries in accordance with established procedures to ensure the best quality systems and delivery of services. Register community program applications as required. Facilitate end-to-end support processing of community program applications. Where practical, provide outreach to vulnerable Members in the IBN community for support. Ensure effective and efficient administration of IBN records and follow record management procedures. Accurately record information in manual and electronic documents and databases. Provide accurate information to internal and external stakeholders or refer enquiries as necessary. Assist the Assistant Manager Member Services in the smooth running of the community programs function. Provide access to building infrastructure locally for visitors and vendors. Contribute to the development and improvement of WHS and risk management initiatives and practices in the workplace. Other duties as required. The Requirements: Certificate III in Administration or progress towards the same highly regarded. Experience in the community sector is highly regarded. Experience working with Aboriginal people and understanding of Aboriginal culture. Current Western Australia C-Class Driver’s licence. Well-developed interpersonal, verbal, and communication skills, including the ability to communicate with management and staff at all levels. Proven ability to work under pressure and meet deadlines. Critical thinking and problem-solving skills. High level organisational skills with the ability to multi-task in a fast-paced environment. High proficiency in Microsoft Office Suite. Demonstrated understanding of the maintenance of confidentiality and integrity in the workplace. Contribute to the development and improvement of WHS and risk management initiatives and practices in the workplace. Other duties as required. The Benefits: Above Award Rates. Employee Benefits. Salary Packaging. Physical Exercise Allowance. Conditions Apply. If you would like to apply for this role, please apply via SEEK. For more information, visit or for a confidential discussion, please call IBN Employee Relations on 0473 814 877. IBN may commence appointment proceedings immediately, appoint by invitation, or make no appointment at all. Only short-listed candidates will be contacted. This opportunity is only open to candidates with the right to work in Australia. IBN Members, Aboriginal and Torres Strait Islander members of the community are encouraged to apply. #J-18808-Ljbffr