Membership and Ticketing Assistant

Job Description

The Newcastle Knights are an Australian professional Rugby League Football Club based in Newcastle, New South Wales. The Knights compete in Australasia’s rugby league competition, the National Rugby League (NRL) premiership. The Knights are owned by The Wests Group Australia, Newcastle’s owned and operated (not-for-profit) membership-based organisation. We pride ourselves on offering exceptional entertainment, accommodation and dining venues across our five clubs and three Hotels, as well as state of the art health clubs. The Knights Way: Our Values Tradition: We are humble and proud of our blue-collar origins. We respect our past, which shapes our future. Grit: In times of adversity we find a way, through hard-work, toughness and tenacity. Inspire: We inspire our members, supporters and community through all our actions, achievements and effort. Win: We apply a winning mindset to everything we do and create moments to win. About the position The nib Newcastle Knights are currently seeking a casual Membership and Ticketing Assistant to support the smooth day to day running of all membership and ticketing operations. Responsibilities will include: Membership enquiries, processing and fulfilment Seat allocation / changes Ticketing support Processing Membership payments Assisting with Events and Member Communication, including contacting Members via phone or email, recording and organising RSVPs Inbound sales and service This position will be casual, requiring availability for a few hours each week during the season, with the opportunity to increase hours towards the end of the year for membership renewals. Evening and weekend game day availability is also required during the NRL season. As part of The Wests Group recruitment and assessment process, all candidates progressing to the next stage will be required to complete relevant due diligence and probity checks specific to the role. This includes, but is not limited to, a Criminal History Check, reference checks, and right to work verification via our company portal. All associated checks and costs will be facilitated by The Wests Group. About you This opportunity will suit a self-driven individual with a background in customer service, administration, or sales. You will be a confident communicator who can manage competing interests while remaining calm and in control. High-level organizational, customer service, and administrative skills are a must, as well as a demonstrated ability to build and maintain effective relationships with key stakeholders. Previous sales experience in converting leads into ongoing business will see you thrive in this position! What we offer In return, the Knights can offer career development and a dynamic, fun, and friendly work environment. Work alongside our passionate and experienced team that truly enjoy what they do. Enjoy a range of benefits across health and lifestyle including discounted meals, discounted Balance gym memberships, and discounted accommodation rates for The Executive, The Gateway and our luxury Hotel, The Anchorage located in Port Stephens. We welcome candidates from diverse backgrounds to create a work environment where employee differences such as gender, age, culture, disability, sexual orientation and education are valued to reflect the diversity of the communities in which we operate. Aboriginal and Torres Strait Islander peoples are encouraged to apply. Feel you have the talent the Knights are looking for? Apply now. #J-18808-Ljbffr