Mid-Level Customer Success and Account Manager

Job Description

Mid-Level Customer Success and Account Manager We are a forward-thinking and rapidly expanding digital consultancy and Microsoft partner, committed to driving organisational efficiency. Our team blends innovative strategic thinking with industry best practices and design excellence. Our client-centric approach focuses on empowering people and enhancing commercial performance to deliver a competitive edge. With a diverse client base spanning various sectors, including small businesses, enterprises, and government agencies, we take pride in making a meaningful impact. At Digital First, we believe our people are the heart of our success. We seek individuals who are passionate about their work and embrace challenges with enthusiasm. Our entrepreneurial spirit drives our growth, and our values guide every action we take: Collaboration: We believe in the power of working together. Excellence: We strive to exceed expectations and deliver top-tier results. Integrity: We hold ourselves accountable to do what’s right. Passion: We are driven by intellectual curiosity and enthusiasm for innovation. About You As a key member of our dynamic team, you will be responsible for wearing multiple hats and driving both customer success and business growth. Your responsibilities will include: Customer Success Management: Ensuring our clients receive outstanding service and are fully satisfied with our solutions. You’ll address any concerns they have and act as the primary contact to ensure their needs are met promptly. Business Development/Sales: Identifying new opportunities, nurturing leads, and driving company growth through sales. You will develop strategies to grow our client base, deliver persuasive presentations, and close deals to boost revenue. In addition to these core responsibilities, you will: Identify opportunities to enhance processes and improve the customer experience. Follow up on leads and proactively engage with potential clients. Maintain continuous communication with clients to address their evolving needs. Provide insights to the project management team based on client feedback. Meet sales targets and track progress in the CRM system. Develop and implement strategies for customer success management. Ideal Candidate We are looking for someone who brings a combination of skills, experience, and qualities, including: Experience in Customer Success Management, Business Development/Sales, and Project Management. Previous experience with a Microsoft Consultancy and knowledge of Microsoft Technologies is a plus, though not essential. Strong presentation skills and the ability to represent the business confidently in customer-facing situations. Excellent communication and interpersonal skills, with a dynamic personality. A degree in business or technology is preferred. Proven ability to manage multiple projects and tasks with efficiency. A proactive, problem-solving mindset and a desire to drive continuous improvement. Experience managing projects is a bonus. We’re looking for someone who is: Customer-Centric: You put customers at the forefront of everything you do, striving to exceed expectations and deliver exceptional service. Adaptable: You thrive in a fast-paced environment and can seamlessly transition between diverse tasks and responsibilities. A Strong Communicator: You articulate ideas clearly, both verbally and in writing, and excel in presenting to clients and stakeholders. Self-Motivated: You take initiative and are driven to achieve results, constantly seeking ways to improve and grow. A Team Player: You work collaboratively with others and contribute to a supportive, positive team dynamic. Why Digital First? A supportive and dynamic work environment, with the opportunity to connect and collaborate with professionals across industries. Work from a coworking space based in the heart of Melbourne’s CBD hosting weekly collaborative activities and events. Ongoing opportunities for professional growth and development. A competitive salary and benefits package. Flexible working arrangements, including hybrid work options. How to Apply If you are ready to take on an exciting, diverse role where your contributions will make a direct impact, we’d love to hear from you! Some might think cover letters are outdated, but we see them as a chance to showcase your attention to detail, communication skills, and your ability to connect—qualities that are key for this role. So, in your cover letter, tell us: A time when you successfully built a strong relationship with a client or partner, and how you ensured a positive and impactful outcome. How you approach business development and sales—what strategies do you use to identify opportunities and close deals? What excites you about working at Digital First and what superpowers do you bring to this role? Please send your resume and a cover letter outlining your relevant experience and explaining why you’d be a great fit for this position to . Joining Digital First means being part of a growing team that’s driving innovation and delivering exceptional value to our clients. If you’re ready to bring your customer-focused approach, business development acumen, and passion for tech to a dynamic environment, we’d love to hear from you. Bring your experience, enthusiasm, and maybe a bit of creativity—we’ll provide the platform for you to thrive. #J-18808-Ljbffr