NDIS Plan Management Specialist and Customer Service Officer

Job Description

NDIS Plan Management Specialist and Customer Service Officer Are you passionate about making a positive impact in the lives of people with disabilities? Do you thrive in a dynamic and supportive team environment? Do you have a keen eye for detail, exceptional organizational skills, and a strong understanding of the NDIS? If so, we have an exciting opportunity for you to join our dynamic and growing team. Company Overview: We are a leading and rapidly expanding NDIS Plan Management organization committed to providing exceptional support services to NDIS participants. Our mission is to empower individuals with disabilities to achieve their goals and live life to the fullest. With a strong dedication to quality, integrity, and customer satisfaction, we take pride in being a trusted partner for participants and service providers. Job Overview: As an NDIS Plan Management Specialist, you will play a vital role in helping NDIS participants with management of funded supports under their NDIS Plans. You will be responsible for supporting clients with financial management, processing claims, and ensuring that their NDIS funding is optimally utilized. With your excellent communication skills and empathy, you will build strong relationships with participants, service providers, and stakeholders to ensure seamless plan management. Roles and Responsibilities: Financial Management: Oversee the financial aspects of the plan, including budgeting, payment processing, and complying with NDIS guidelines. Participant Support: Provide exceptional support and guidance to NDIS participants, assisting them in understanding their funding options. Provider Coordination: Collaborate with NDIS service providers to ensure timely and accurate payment processing, resolving any financial queries or issues that may arise. Relationship Building: Establish and maintain positive relationships with NDIS participants, families, and service providers to ensure seamless communication and effective plan implementation. Compliance: Ensure all internal processes and documentation comply with NDIS standards and regulations. Problem Solving: Address and resolve any issues or concerns that may arise during the plan management process, providing timely and appropriate solutions. Qualifications and Experience: Previous experience in NDIS plan management, support coordination, or a related role is highly desirable. Relevant qualifications in disability services, finance, or a related field are preferred. Knowledge of NDIS policies, guidelines, and funding processes is a strong advantage. Proficiency with technology and experience in Microsoft 365 applications, Careview, Proda, Xero, and CRMs. Excellent organizational and time management skills with the ability to work independently and meet deadlines in a fast-paced environment. Strong communication and interpersonal abilities to engage with participants and stakeholders empathetically, with a compassionate and client-centered approach. Attention to detail and accuracy in financial management and reporting. Applicants must be: Australian Citizen, Permanent Resident, or hold a valid work permit or visa. Subject to a probation period of six months. Willing to undergo a National Police Records Check which will comply with the 100-point Proof of Identity Check. Prepared for two professional reference checks. Willing to obtain a Working with Children check. If you are excited about this opportunity and believe you have the skills and experience required to excel as an NDIS Plan Management Specialist, we invite you to apply. Please submit your resume and a cover letter outlining your relevant experience and motivation to join our team. Applications can be sent to . Apply now and be part of our dedicated team of NDIS Plan Management Specialists. #J-18808-Ljbffr