Service Management Specialist

Job Description

NGM Group Newcastle, New South Wales, Australia Service Management Specialist About the role As a ServiceNow Configuration Management Specialist, you will play a key role in developing, implementing, and optimising our Configuration Management Database (CMDB) within ServiceNow. This role goes beyond administration—you will act as the data and governance SME , ensuring that configuration management best practices are established and aligned with business needs. While ServiceNow Configuration Management is not yet in place , you will take ownership of its design, development, and governance framework, ensuring data accuracy and integrity. Collaboration is at the heart of this role. While owning your focus area, you will work closely with your team to support and enhance ITSM processes across the organisation. Additionally, you will provide training to end-users, ensuring compliance, reducing operational risks, and administering ITSM tools in both project and BAU environments. What will your key responsibilities include? Establish and maintain data governance frameworks for Configuration Management within ServiceNow. Define and implement policies, ensuring high-quality, accurate configuration data. Collaborate with stakeholders across IT and business to shape governance models and drive adoption. Work with our implementation partner to configure and optimise ServiceNow for future growth. Ensure compliance with best practices, performing audits and risk assessments as needed. Provide training and guidance to stakeholders, ensuring smooth adoption of governance standards. Progress to other areas of the ServiceNow platform as we expand its capabilities. What are we looking for? Strong experience in Configuration Management with a deep understanding of data and governance principles. Ability to identify, analyse, and solve problems proactively. Adaptability to work in a changing environment , balancing shifting priorities. Exceptional attention to detail, ensuring accuracy and consistency in data governance. A collaborative mindset with a passion for continuous improvement . What can you expect from us? NGM Group employees can take advantage of the following work perks: Health and wellbeing; Fitness passport, corporate health insurance and annual flu vaccination. Lifestyle and giving back; Hotel discounts, 14 weeks paid parental leave, two community volunteers days and three recreational leave days per year. Professional advancement; Flexible work arrangements, recognition programs and employee referral program. About us We’re NGM Group, and we offer retail banking services to more than half a million Australians under the brands Greater Bank and Newcastle Permanent. We have fresh energy and big goals for our customers, and our people are key to us achieving this success. If you’re ready to be part of a team that puts the customer first and enjoys a challenge as the path to growth and innovation, then … we want you! Collectively, we’re the largest customer-owned bank based on net assets and the 10th largest Australian-owned bank for household deposits. A financial powerhouse headquartered in the Hunter, we have a workforce of more than 1,600 people and total assets of more than $20 billion. NGM Group is committed to delivering trusted banking to enable our customers and communities to thrive. We do this by leading with heart, doing the right things in the right way, and by maintaining high standards of ethical behaviour in everything that we do. All applicants are therefore required to undergo a skills assessment , comprehensive background check , Bankruptcy Check and a National Police Check . We are also working to reflect the vibrant communities we serve. We believe in creating an inclusive, diverse, and supportive workplace where everyone can thrive. If you require adjustments to be made during the recruitment process or would like to discuss any accessibility requirements, your Talent Acquisition Partner will be happy to engage in a confidential discussion and assist. Your unique talents and perspectives are what make us stronger. Seniority level Associate Employment type Full-time Job function Information Technology, Product Management, and Analyst Industries Financial Services and Information Services #J-18808-Ljbffr