National Operations Support Manager

Job Description

Drive Operational Excellence | Lead Process Innovation | Join a Global Industry Leader At Epiroc, we are United in Performance. Inspired by Innovation. As a global leader in mining and construction equipment, we are committed to delivering exceptional aftermarket services through continuous improvement and innovation. We are seeking a National Operations Support Manager to enhance operational efficiency by optimising processes, leading digital transformation initiatives, and ensuring our Parts and Service Division (PSD) operates at the highest standards. Why Join Us? Global Industry Leader – Work with a world-renowned brand driving industry innovation. Impactful Role – Shape and optimise business processes for long-term success. Technology & Digital Focus – Be at the forefront of automation and digital transformation. Career Development – Work in a collaborative environment with strong growth opportunities. The Role This position plays a key role in streamlining and improving our aftermarket operations. You’ll lead process standardisation, governance, and system enhancements while managing a dynamic team. Your focus will be on efficiency, innovation, and digitalisation to support business growth and performance. Key Responsibilities Process Development & Implementation – Review, refine, and establish best-practice processes for PSD operations. Business Efficiencies & Lean Initiatives – Identify and drive improvements to maximise productivity. System & Process Oversight –Standardise SharePoint usage across national teams. Manage and enhance Epiroc Management System (IMS) for process control. Oversee WIP & Service Variance Reporting to ensure accuracy and compliance. Design and implement new document templates to streamline operations. Lead warranty oversight and governance improvements. Leadership & Team Development – Coach, mentor, and empower a diverse team. Digital Transformation & Automation – Drive initiatives to modernise and optimise business systems. What We’re Looking For Essential: Strong experience in business process development & change management. Advantageous: Background in Lean methodologies and familiarity with SAP. Preferred: Passion for automation & digital transformation in business operations. Required: Proven ability to lead a diverse team and adapt to new challenges. Be Part of Something Bigger If you’re a strategic problem-solver, innovator, and leader who thrives in a fast-paced, dynamic environment, we want you on our team! Apply Now and help drive the future of operational excellence at Epiroc Australia! United. Inspired . Performance unites us, Innovation inspires us, and commitment drives us to keep moving forward. In the 150 countries where you can find Epiroc, we encourage our employees to take ownership of their own development and careers with the support from their leaders. We are committed to give you every opportunity to succeed in a culture of innovation, diversity and collaboration, combined with a caring atmosphere. Diversity and sustainability are key to grow fresh and innovative ideas and solutions for our customers. Epiroc is a leading manufacturer for the mining and infrastructure industries. Learn more at #J-18808-Ljbffr