National Sevice Manager

Job Description

As a National Service Manager, you will play a pivotal role in overseeing the daily operations of our client's service department. You will be instrumental in maintaining exceptional customer service standards while managing the overall budget for service, operations, and installations. Your leadership skills will be utilised as you mentor the customer service team and field technicians. Responsibilities: Oversee day-to-day operations, ensuring high standards of customer service and business relationships are maintained. Inventory control of spare parts and warehouse operations. Monthly reporting and profitability awareness, including analysing service performance and KPI's. Monitor department issues and client complaints, creating methods to minimise risk. Responsible for overall service and installations budget. Audit work and customer service to ensure the company's high standards, efficiency, and productivity goals are met. Lead and mentor the operations team, including customer service and all field technicians nationally, providing staff development coaching and feedback. Maintain a strong working knowledge of industry regulations, restrictions, and laws. Identify areas of improvement with strategic plan for implementation. Review analytics on monthly service performance and provide feedback or suggestions for improvement. What you bring: Proven experience in a similar role with at least 10+ years of related experience. Technical knowledge with the ability to develop improved methods for fulfilling responsibilities. Excellent communication skills (written and verbal). Proficiency in MS Office products (Excel, Word, MS Outlook, MS PowerPoint). Experience with SAP is preferred. Extensive knowledge in service processes and operations. Ability to travel nationally when required. What sets our client apart: Our client is a leading player in the service-automotive industry, renowned for their commitment to excellence and innovation. They offer an inclusive and supportive work environment where every team member's contribution is valued. Their focus on continuous improvement and customer satisfaction sets them apart from competitors. This is a fantastic opportunity to join a company that values its employees and offers opportunities for professional growth and development. Aboriginal and Torres Strait Islander Peoples are encouraged to apply.To apply please click apply or call Brad Minnema on 02 8289 3178 for a confidential discussion. About the job Contract Type: FULL_TIMESpecialism: Procurement & Supply ChainSalary: Up to AUD160,000 per annum + Vehicle. Fuel Card, BonusWorkplace Type: HybridExperience Level: Senior ManagementLocation: SydneyJob Reference: 2041120/001Date posted: 24 February 2025Consultant: Brad Minnema Come join our global team of creative thinkers, problem solvers and game changers. We offer accelerated career progression, a dynamic culture and expert training. #J-18808-Ljbffr