Number Management Specialist (Fixed Term Contract)

Job Description

Number Management Specialist (Fixed Term Contract) Pay: Competitive Employment Type: Full-Time Job Description TPG Telecom started with a belief that we can make things better for Australians. We believe in the power of meaningful relationships to support vibrant, connected communities where everyone belongs. It’s our why; our reason to exist. Now, we’re proud to be one of Australia’s leading mobile and internet providers. We’re not just redefining telco; we’re changing its course. And you play a role in that. Your opportunity: As our valued Number Management Specialist, you will play a vital role in ensuring the smooth handling of number-related processes, supporting efficient operations and delivering a great service. You'll draw on your organisational skills and attention to detail to manage requests, handle issues, and oversee number-related tasks that ensure systems run smoothly and meet customer needs. You'll make an impact by: Processing Pi tickets – requests such as reconnections, vanity number requests, post-Port fault tickets, general enquiries, etc. Processing emails in the inbox such as porting escalations, MVNO reconnections, industry updates or escalations, etc. Managing number allocation, number quarantine, number audits, daily reports, etc. Taking reasonable care of your own safety and wellbeing at work, and avoiding adversely affecting the safety and wellbeing of another person at work. Looking for ways to improve work processes and suggesting better methods to exceed customer expectations. Planning your work and being ready to take advantage of opportunities and risks in our ever-changing industry. Protecting the brand, reputation, and profitability of TPG by maintaining the confidentiality, integrity, and availability of its information assets and systems. Familiarizing yourself with policies and procedures, and completing any associated training as communicated or made available. What you’ll bring: Experience: Minimum three months (past probationary period). Siebel: Must have a good working knowledge of Siebel. Excel: Basic/introductory level knowledge. Ability to work independently and proactively. Good communication and interaction skills with colleagues and internal/external customers. What's in it for you? Flexible hybrid way of working (from home and office). ‘Stay Connected Mobile’ – Access to a free mobile plan. ‘Stay Connected NBN’ – Access to a free NBN 100 plan. ‘Your Leave’ - An additional 4 days of leave to be used whenever you like - every year. Access to TPG Learning Hub platform and internal development opportunities. Access to Corporate Partner Discounts. Come join us and build a better future. Apply today. Don’t meet every single requirement? That’s OK! At TPG Telecom, we’re all about creating an accessible workplace where everybody feels safe to bring their authentic self to work - regardless of background. If you think this role is a great fit for you but some of the qualifications don’t align with your experience, we still encourage you to apply - you might just be the perfect candidate for a similar role with us! About the company TPG Telecom Limited, formerly Vodafone Hutchison Australia Pty Limited and renamed following the merger with TPG, is an Australian telecommunications company. #J-18808-Ljbffr