Onsite Services Officer

Job Description

Company: Australian Red Cross Lifeblood Position: Onsite Services Officer Location: Brisbane Processing Centre Salary: $75k - $80k + Superannuation + Salary Packaging About Lifeblood Lifeblood is more than just a job or a career, it’s an opportunity to be part of something that matters. Our purpose is simple: to give life. Together, we want to help you build a fulfilling career with Lifeblood. About the Role We’re looking for an Onsite Services Officer to provide hands-on end-user support throughout Brisbane. You will provide first-class customer service, IT support, and maintain excellent Service Call management by providing local and remote diagnosis, troubleshooting, and resolution of 1st and 2nd level desktop issues related to hardware, software, or peripheral devices. Key Responsibilities: Provide first-class customer service, IT support, and troubleshooting for 1st and 2nd level desktop issues across Lifeblood. Maintain excellent Service Call management. Diagnose, troubleshoot, and resolve hardware, software, and peripheral device issues. Qualifications: Outstanding communication, collaborative & coordination skills gained through previous work experience in a similar position. Several years’ work in service desk support and relevant onsite services experience. Superior knowledge of enterprise-level desktop-related IT hardware and the configuration of components and drivers. Prior experience in troubleshooting and resolution of enterprise-level desktop IT hardware, software, and peripherals. Knowledge of networking principles and infrastructure, as well as MS Exchange and Microsoft products for use in a LAN environment. Ability to work autonomously and as part of a service-oriented team. Excellent time management skills and ability to prioritize and manage conflicting critical issues/technical problems. This is a permanent full-time position located at our Brisbane Processing Centre. Lifeblood is proud to accommodate flexible working and we are open to conversations around what this means to you. Our Culture: We’re a diverse and inclusive bunch. We’re proud to foster an environment where all people can come together to achieve their very best. Whether it’s workplace safety or work/life balance, we look after our employees’ varying needs. As part of the Lifeblood team, you’ll have access to a generous salary packaging program, plus a great range of rewards like discounts on insurance, groceries, food & beverage, department stores, travel, and more. Next Steps: When it comes to recruitment, we like to move fast, which means we progress suitable candidates through the hiring process as soon as we can. We are a 2024 Circle Back Initiative Employer and commit to responding to every applicant. You’ll hear from us with an outcome after your application has been reviewed and assessed. If selected, you’ll be required to complete a few background checks and we’ll help you through this process. If you require any adjustments during the recruitment process, please reach out to us. For further details on this position, please contact Tayler on **Please note we cannot accept applications via email; please apply online. This vacancy is being managed directly by Lifeblood’s Talent Engagement team. We won’t accept candidates from external recruitment agencies on this occasion. #J-18808-Ljbffr