Operational Support Manager - DRP

Job Description

Be at the heart of our brave new digital world! We thrive on cross-functional team collaboration, we embrace experimenting, and we work with progressive methods and tools. This includes leveraging agile ways of working and keeping human-centered design thinking the focus of everything we do. This means you’ll be at the heart of finding better ways to help people live longer, healthier, happier lives and making a better world. Working in such a customer-focused and rewarding area brings a huge variety of opportunities for professional and personal growth. Our global mission is to help our customers live healthier and happier lives. Just imagine the impact you could make! What’s your role? The primary focus of the role is to lead the Digital Retail Portfolio Support service to deliver excellent quality support communications and track improvements to DRP applications that meet or exceed the business and customer expectations. In this role you need to communicate and coordinate with application product managers, product owners, and other stakeholders to ensure that SLAs are met or exceeded, or improvements are identified to meet such SLAs. You will be responsible for tracking Life Cycle Management of all in-scope components, libraries, and platforms that are parts of Bupa DRP Systems (bupa.com.au, MyBupa web and app). What will my day involve? Oversee and lead the BAU support service for DRP production systems. Refine and manage support guidelines and processes and align with industry standard best practices. Ensure monitoring is in place for all supported production systems. Lead the DRP support teams to adopt new systems. Ensure the team responds to support requests in a timely manner meeting the target SLAs. Collaborate with Product Owners and Business Owners to ensure visibility of DRP Systems’ health states, highlight possible gaps in support and maintenance, and proactively provide solutions for ongoing improvements. Provide technical leadership, coaching, and mentoring of team members. Review issues, requirements, and work with the support teams to provide technical solutions. Build and expand Support team capability to cope with ongoing changes, new technologies, and support scope. What will I bring? Strong experience working in applications Development or Support area. Proven experience in providing high quality service in Production support of Enterprise Applications. Experience working with Microsoft Azure, .NET / C# deployment, ADO pipeline, SQL Server, Oracle, and other Microsoft technologies. Good knowledge of Microservice architecture. Experience with Agile, Lean, and Human Centred Design methodologies. Experience leading and mentoring developers. Experience in application design and architecture. Significant development experience using MVC framework and multi-tier architectures. What’s in it for you? We reward our people and celebrate their success. From providing initiatives that develop careers to looking after our people’s health, wellbeing, and futures. Through the Viva Healthier and Happier program, we’re providing health benefits for everyone who works at Bupa, no matter their role. We want to support our people to be the healthiest and happiest versions of themselves. #J-18808-Ljbffr