Operations Manager - Warwick Grove, Livingston & Victoria Park

Job Description

Operations Manager - Warwick Grove, Livingston & Victoria Park The key purpose of the Operations Manager is to be the strategic lead to safeguard the seamless functioning of all operational elements, ensuring a positive experience for staff, contractors, retailers and customers. The Operations Manager’s leadership will be instrumental in maintaining the highest standards of safety, compliance, cleanliness, emergency preparedness and efficiency throughout the centre while nurturing a professional environment. This role creates a culture of high performance that strives to exceed industry best practice.It is acknowledged that due to the nature of the position and the industry in which Vicinity Centres operate, there is a requirement to work outside of normal business hours. Tasks include, but are not limited to, performing the role of Duty Manager on a rotating roster, checking contractor work and compliance after-hours (SIT tests), and completing audits and assessments. These activities will change from time-to-time in line with activities expected of an operational team member in a commercial and retail environment. Key Accountabilities All elements of the annual performance cycle are completed by the due date (including goal setting, mid-year reviews, EOY conversations). Regular 1:1’s, team meetings and development conversations conducted - minimum monthly cadence. Performance issues are managed in an effective, respectful and timely manner. Quarterly development conversations conducted with all direct reports. 100% of compliance training is completed on time for team. All health and safety, risk and compliance requirements are delivered across the team. Demonstrated commitment to building own capability as a people leader. Strive to create a workplace culture that embraces & values health & safety to reduce the potential of incidents and injuries. Responsibility for activity within retail, commercial and residential assets on the property. Cultivating and nurturing talent within the team for sustained growth of direct reports. Operational Management & Accountability Manage operational contracts and ensure that optimum value is realised for expenditure. Maintain quality contract documentation by conducting monthly KPI’s with action plans/rectification where items are not achieved. Focus on cleaning and hygiene, present the assets to a high standard each day. Manage the security contract in a manner that provides a safe and secure site. Primary conduit to respond to retailer enquiries or complaints. Support the National Capital delivery teams to help deliver improved presentation standards. Present the building to the highest possible standard. Create and maintain positive relationships with internal and external key stakeholders. Ensure the shopping centre is compliant with Legislative obligations, Australian Standards and Vicinity procedures. Manage annual essential safety measures obligations and certification. Confidently deliver presentations to wider audiences. Make a valued contribution to the implementation of Environment Social and Governance initiatives. Cooperate with the regulator when HS&E issues arise. Experience & Capabilities ESSENTIAL EXPERIENCE A leader with a track record of achieving positive outcomes. Experience in the operations field managing retail and mixed-use assets. Experience managing complex building services. Demonstrate an ability to deliver a schedule of projects on time and budget. Maintain a risk register and appropriate documentation. Ensure that the building and/or centre’s Annual Safety Measures Certification is achieved. Maintain Health & Safety Meetings with key stakeholders. Operate all emergency Management control equipment on site. Chief warden training with experience in managing emergency scenarios. Maximise building efficiency and develop & manage a sustainability program. CRITICAL KNOWLEDGE Clear understanding of contractor management. Develop and administer an operating and capital budget. How to build a short and long-term capital expenditure plan. How to develop a robust maintenance program. Manage the centres lifecycle plan and asset register. CAPABILITIES Strategic in approach to achieve best in industry outcomes. A leader that can motivate and develop people. Deliver projects on time and within budget. Strive to maintain industry-based knowledge. Have an eye for detail and don’t accept standards less than best in class. Encourage diverse views to challenge all perspectives. Excellent communicator. PERSONAL ATTRIBUTES Respect: We listen to and acknowledge each other's views. Integrity: We do the right thing, no matter the situation. Customer Focus: We nurture a genuine connection with our customers. Collaboration: We invite the right people to the table. Excellence: We always strive to improve. Why Vicinity? Our benefits program focuses on creating an awesome place to work in which our people are rewarded and recognised. This includes: Birthday leave & purchased additional leave. $1000 worth of VCX securities rewarded for eligible team members. At Vicinity we embrace and celebrate diversity and are committed to creating an inclusive work environment. Applications are encouraged from all sectors of the community. #J-18808-Ljbffr