PATIENT ACCESS ASSOCIATE - FAMILY CARE SPECIALISTS - FT DAYS

Job Description

PATIENT ACCESS ASSOCIATE - FAMILY CARE SPECIALISTS - FT DAYS Job Location: Maryville, IL Position Type: Full Time (80 Hours) Salary Range: $15.75 - $23.50 Hourly Job Shift: Days Description Job Summary: The Patient Access Associate assists in maintaining a well-organized and functional practice and promotes safe and effective care of patients through support services. The Patient Access Associate performs clerical duties for the practice including charting, typing, faxing, filing, scanning, and telephone communications. The Patient Access Associate is responsible for collecting patient co-pays and balances, obtaining patient demographic and insurance information, and entering that information into the registration system. The Patient Access Associate is responsible for performing insurance eligibility checks, scheduling appointments, receiving test results, and obtaining physician’s orders. Service and Quality Standards: Service: Adheres to customer service standards, is competent, caring, and compassionate, treats coworkers and customers with dignity and respect, and demonstrates competent behavior to customers and coworkers. People: Assures confidentiality of patient and employee information, is positive in interactions with others, is courteous and respectful, promotes a harassment-free environment, inspires trust, and acts in accordance with hospital policies. Quality: Is excellent in patient care and service, demonstrates multidisciplinary cooperation, assists in obtaining excellent satisfaction scores, is safety-conscious, and seeks ways to improve systems and services. Growth: Demonstrates commitment to hospital mission and vision, is active and involved, supports hospital initiatives, and fosters team cooperation. Finance: Is a good steward of hospital resources and develops efficient work methods. Job Responsibilities: Supports patient’s rights and responsibilities, including respect for cultural and religious diversity. Demonstrates flexibility to meet staffing needs of the office/organization. Appropriately follows the chain of command. Posts payments in the system, balances payments at the end of the shift, and assures all monies are secured and submitted to the appropriate office staff. Confirms that new patient paperwork is complete. Ensures accuracy of patient registration information to contribute to an efficient revenue cycle. Performs eligibility checks daily to ensure complete and accurate insurance information prior to scheduled appointments. Offers Privacy Notices to patients and documents as per policy. Facilitates accurate, timely, and safe patient/visitor-related activities in an efficient and courteous manner. Performs clerical duties as assigned to ensure the efficient utilization and management of data. Qualifications Education Requirements: High school graduate or equivalent preferred. Medical terminology course or background preferred. Experience Requirements: Experience in a medical setting. Other Requirements: Must be able to complete computer work. Typing of 40-50 wpm preferred. Excellent communication and interpersonal skills are necessary. Working Conditions: Category II – Tasks that involve no exposure to blood, body fluids, or tissues, but employment may require performing unplanned Category I tasks. The normal work routine involves no exposure to blood, body fluids, or tissues, but exposure or potential exposure may be required as a condition of employment. Physical Activity: Lift/Carry: X Push/Pull: X Climb: X Squat/Bend/Kneel: X Sit: X Stand: X Walk/Move About: X The most significant duties have been included in this description. Other duties may be assigned, and the hospital has the right to modify this job description as needed to accurately reflect assigned duties. #J-18808-Ljbffr