Parts & Service Development Manager (NSW)

Job Description

Parts & Service Development Manager (NSW) Based at Mitsubishi Motors NSW Regional Office (Lane Cove, Sydney) Full time, permanent role Competitive salary, job-related vehicle included and access to our new employee benefits platform Mitsubishi Motors Australia (MMAL) is part of the global Mitsubishi Motors Corporation. We are a changing organisation with a passionate and driven team contributing to our growing market share and reputation for quality. With over 100 years of innovation this serves as a firm foundation and with our reputation for dependable quality, we look to the future with confidence. We know our continued success depends on fostering an ambitious and driven team who share our values and our commitment to positive change. If you are seeking to drive your ambition and shift gear into the fast lane, we want to hear from you! About the Role Reporting to the General Manager - NSW Region, the Parts & Service Development Manager will work closely with dealerships in their designated region to promote and support their achievement of parts and service sales targets, service retention as well as customer service objectives. This role will actively implement a regional strategy and dealer action plan that includes marketing and promotional activity, performance monitoring and support with business advice, staff development and training. Core Responsibilities Provide support and guidance to dealers to achieve their parts and accessory sales targets, and improve their CSI, service retention, fixed operations plans and profitability Undertake regular reporting of business performance, process improvement, achievement and recommending countermeasures through strategic action plans Develop effective programmes and marketing campaigns that support our Mitsubishi Diamond Advantage Programme to assist dealers and the network to increase service retention and reduce lapsed customers Support the training and development of dealership staff, ensuring they are implementing standards and best in class customer service practices across the dealership Essential Skills and Experience Automotive background is strongly desired Sound understanding of and previous experience with dealer operations and management in service, parts and customer experience High level communication skills (oral and written) with demonstrated ability to negotiate and resolve challenges Demonstrated ability to analyse complex problems and think creatively to develop solutions We want you to join MMAL and build your career with us - you will enjoy a range of perks and discounts on products and services from both us and our partners, including: Access to our unique Employee Car Benefit Plan - access up to four brand-new vehicles at an affordable rate! Opportunity to purchase brand new vehicles at a discounted price, including for families and friends Join MiDeal - our employee benefits platform that gives you access to savings and special offers from over 500 different retailers Competitive salary package Employee assistance and wellbeing programs Free on-site car parking Volunteer Leave, to support the causes that you are passionate about Corporate Health Cover with Medibank - access a 7% discount on private health insurance Culture Here at MMAL we offer a dynamic and innovative workplace culture. One that challenges the status quo and continuously seeks out new challenges to pursue creative market leading practices. Our people are ambitious, creative and innovative thinkers who communicate with clarity, conviction and enthusiasm. We embrace diversity and inclusion in a vibrant, engaging environment. Our people are authentic, resilient, and influential and we deliver results. We offer a progressive, nurturing culture where our values are at the heart of what we do. All of our people are encouraged to maintain a healthy work life balance to ensure they are able to show up every day as their whole self. Unleash Your Adventurous Spirit - Apply Now For a copy of the position description and to apply, please visit Careers at MMAL. Please upload a copy of your cover letter and resume. For further information about the position or the recruitment process, please email Jade Windsor, Talent Acquisition Business Partner at: .Applications close: 11.30pm Wednesday 12 February 2025 Applications welcomed from Australian or NZ citizens, Australian permanent residents and those who have the legal right to work in Australia. Please note; Applications may be reviewed and progressed prior to the closing date. Job Ref: AUMOfficeJW000077 Submitted: 30-01-2025 Applications Close: Wednesday, 12 Feb 2025 #J-18808-Ljbffr