Patient Services Specialist - Outpatient Infusion (FT)

Job Description

Citizens Medical Center is a not-for-profit hospital known for compassionate patient care, clinical expertise, and bringing advanced medical services to the South Texas region since 1956. Today, Citizens is a 338-bed acute care hospital with over 1,000 dedicated employees. Citizens offers a generous benefit package that includes retirement plans upon hire, and an excellent medical plan with optional insurance plans to choose from. If you are interested in pursuing a career with an award-winning hospital, welcome home. Position Overview The Patient Services Specialist (PSS) is responsible for welcoming and directing patients, answering, screening, routing phone calls, and checking patients in and out. The PSS will also be responsible for scheduling patients and transcribing charges for billing purposes. Job Specific Responsibilities: Promptly answer and direct all incoming phone calls to the appropriate area. Check patients in and out accurately and efficiently. Verify and update all patient demographics. Schedule patients according to protocol and guidelines. Prepare and prep staff for daily patient schedule. Electronically transcribe charges from nursing and provider staff for billing purposes. Prepare paper records for electronic storage. Confirm appointments and document responses in EMR. Receive and upload laboratory, imaging, and other procedural results into the patient’s e-chart. Hospital Policies: Adhere to organization-wide and other applicable policies and procedures. Day-to-day performance complies with the hospital’s Service Excellence Behavioral Expectations. Perform within the prescribed limits of the hospital’s Ethics, Compliance and Confidentiality Program guidelines. Perform within professional Scope of Practice. Other Duties As Assigned: Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Experience Requirements Required: At least one year of receptionist experience. Preferred: Prior experience working in a medical practice/office or healthcare related field. Special Skills and Abilities Required: Basic computer skills, an ability to effectively communicate, and multitask. Preferred: Familiar with medical terminology, proficient in Microsoft Office, and prior experience with an electronic medical record platform. Licensure / Certification Requirements Preferred: Medical Assistant certification. Company Profile Citizens Medical Center is a not-for-profit, community hospital known for compassionate patient care, clinical expertise, and bringing advanced medical services to the South Texas region since 1956. Today, Citizens is a 317-bed acute care hospital with over 1,200 employees. Voted “Best of the Best” hospital in Victoria for 14 consecutive years, Citizens Medical Center is a level III Trauma Center, with a newly renovated 24/7 Emergency Department that includes an onsite medical helicopter. Benefit Offerings Health STD, LTD Disability Supplemental Life, AD&D Flexible Spending (FSA) Employer paid life insurance and short term disability Retirement/Investment 457(b) Deferred Compensation Paid Time Off Sick leave, Bereavement leave, Jury Duty/Witness Service Tuition Reimbursement Hospital-paid & administered annual immunizations Citizens Medical Center is guided by its Mission – “to provide quality medical services at a reasonable cost to the citizens of the region.” #J-18808-Ljbffr