Practice Capability Manager

Job Description

Situated on the traditional lands of the Bunurong Boon Wurrung and Wurundjeri Woi-Wurrung peoples of the Kulin nation, Melbourne has long been considered one of the world's most liveable and prosperous cities and a thriving, successful example of multiculturalism and diversity. At the heart of this is the City of Melbourne, a proud organisation positioned to excel as a leading capital city by delivering what matters most to those who work, live, study, visit and invest here. We are the City of Melbourne, a place to be bold and inspirational. About the Branch The Enterprise Technology Services (ETS) branch empowers the City of Melbourne (CoM) and our community through our digital capabilities, technology platforms and access to quality data. Our vision is to be an innovative, digital change leader across our global community of cities and to empower everyone to create and enjoy a liveable and intuitive city in the digital age. About the Role We are looking for a Practice Capability Manager to spearhead the success of our program & project delivery, business analysis, and project management practices within the ETS Branch. In this impactful role, you will provide vision, leadership, and strategic direction to elevate our delivery practices, ensuring top-tier quality and continuous improvement. You will lead a talented team of specialists and be responsible for managing both staff and key partnerships, all while driving the growth and capabilities of the practice. In this role you will Oversee service delivery quality, ensuring project, program, and portfolio objectives meet performance standards and stakeholder expectations. Guide the application of appropriate business analysis, testing, and project management methodologies (e.g., BABOK, JIRA, ALM, Prince2, Agile, etc.). Lead and develop a team of Project Managers (PM), Business Analysts (BA), and Testing professionals, creating development plans aligned with organisational goals. Build strong relationships with stakeholders, ensuring practices deliver value and exceed expectations, while engaging with teams to understand resource needs. Manage resource planning, utilisation, and efficiency to support delivery schedules and optimize team performance. Oversee practice risks, budget management, forecasting, and procurement processes to ensure effective delivery within time, cost, and quality constraints. What you will bring to the role (selection criteria) Demonstrated experience in practice management and leadership. A relevant tertiary qualification in information technology or relevant business discipline. Formal certifications in project management, testing and/or business analysis. Experience in project delivery, including knowledge and practical understanding of various delivery frameworks and methods as apply to business analysis, project management and testing. Experience leading a cross functional team of technical specialists to drive business value. Ability to manage customer, stakeholder, and vendor relationships. Excellent interpersonal, negotiation and persuasion skills with the ability to use discretion and judgement in a complex business and political environment. Strong verbal and written communication skills to provide advice and consulting on a range of issues. Demonstrated strong organisational skills, with the ability to respond to changing priorities and manage competing deadlines, as well as high level of attention to detail and commitment to accuracy. How to apply As part of the online application form you are required to: Attach your resume Attach a cover letter addressing the requirements outlined in "What you will bring to the Role" (maximum 1 page). Please address your cover letter to Toby Chipper - Head of Digital Platforms and Delivery and submit your application encompassing all of the above by 22nd February 2025 at 11:45pm. For those interested in working with us, the City of Melbourne offers a great range of benefits. If you have any questions, or for more information, please contact City of Melbourne conducts a safety screening process for all employees including a Police and Working with Children Check. The City of Melbourne is a child safe organisation and has zero tolerance for child abuse. City of Melbourne is proud to be a workplace that champions diversity. Our commitment is for our people to be safe, included and supported so that they can be at their best. As an equal opportunity employer, we encourage applications from people regardless of their gender identity and expression, ethnicity, cultural background, sexual orientation, disability and age. #J-18808-Ljbffr