Principal API Engineer

Job Description

Principal API Engineer Employment Type: 6 x Temporary roles until 30 June 2026 Location: Flexible/hybrid working arrangements available across NSW, with some travel to Sydney metro locations required from time to time (negotiable) Grade: Clerk 11/12 Salary Range: $145,378 – $168,130 p.a. base salary dependent on experience, plus 11.5% superannuation. Who we are The Department of Customer Service (DCS) is a service provider and regulator, focusing on delivering first-class customer service, digital transformation, and regulatory reform to create better outcomes for the people of NSW. Government Technology Platforms (GTP) forms part of Digital NSW and delivers core and common digital capabilities and infrastructure solutions including cross sector leadership across NSW Government underpinned by the Digital Government Strategy. The opportunity We are now inviting applications for the opportunity of Principal API Engineer for Government Technology Platforms, within Digital NSW as it transforms to become the state's trusted partner for digital enablement. Day to Day Responsibilities Attending agile ceremonies such as stand-ups, sprint planning, sprint reviews, etc. Participating in code reviews to ensure high-quality code is delivered and all engineers stay abreast of the mono-repo platform and component library. Mentoring fellow engineers on best practices through clear and concise communication to promote growth, learning, and career development. What you will bring to this role Expertise in developing and managing practices that apply best methodologies and industry standards, coordinating input from developers to ensure clarity in a Digital Agile environment. Demonstrated experience in developing and implementing specifications and systems design, exploring various problem-solving approaches to enhance delivery and improve ways of working. Experience in driving the analysis and implementation of improvements to maximize service value, including process automation, cost-benefit assessments, and change management. Demonstrated experience in resource planning and allocation across squads for operational service delivery, leveraging technical expertise to translate user stories into effective, user-centered design solutions. Experience in developing and refining estimation procedures while overseeing all stages of the software development process to ensure compliance with security standards, effective team communication, and fulfillment of documented requirements. Expertise in monitoring and reporting on 3rd level support for applications to minimize defects and incidents, while analyzing customer feedback to drive continuous improvements in products and service delivery. Essential Requirements Tertiary qualifications in appropriate discipline and/or relevant demonstrated working experience. AI Statement The NSW Government is committed to ensuring the safe, ethical, and responsible deployment of AI across NSW. Please review the NSW Government Generative AI basic guidance here . GTP embraces the use of AI to enhance productivity and creativity. In the Assignment to Role process, AI tools should be used solely for drafting and planning purposes; final submitted applications need to be your own work and reflective of your personal experience. To Apply Click the link to submit your application. Please attach your resume and a cover letter that responds to the two targeted questions in the job ad, demonstrating how your skills and experience align with the role. Question 1: Give examples of a system or process that you have implemented in your current or previous roles where you provided a solution that solved a customer pain point leveraging multiple systems. Question 2: Give an example of a situation you dealt with where the priorities changed. How did you handle this and what was the result? Salary Grade 11/12, with the base salary for this role starting at $145,378 base plus superannuation. Click Here to access the Role Description. For enquiries relating to recruitment, please contact Esther Dah via . Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description. Closing Date: Tuesday 4 March at 10:59am Careers at Department of Customer Service A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state. Belong in our diverse and inclusive workplace The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives. You can view our full diversity and inclusion statement here . We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form), please contact or 02 9494 8351. For more information, please visit Information on some of the different types of disabilities Information on adjustments available for the recruitment process #J-18808-Ljbffr