Principal Public Trust Officer

Job Description

Join the Queensland Public Trustee (QPT) as a Principal Public Trust Officer in the Charitable and Statutory Trusts unit where you will lead a team dedicated to delivering exceptional customer-focused trust management. In this role, you’ll oversee complex case management, mentor and develop staff, and ensure compliance with legislative standards. Use your expertise, passion for leadership, customer service, and ethical decision-making to make a meaningful difference in the community.About The Role The Principal Public Trust Officer position is located within the Customer Financial Services Program. The Customer Financial Services Program is responsible for the provision of services to support the organisation in relation to customer financial and investment related processes and the delivery of Charitable Trusts and Trustee Services functions.As Principal Public Trust Officer, you will play a pivotal role in managing trustee services while fostering a culture of excellence and customer focus. Leading a team of Public Trust Officers, you'll ensure quality, compliance, and empathetic service delivery. This includes managing complex files, guiding team members through sensitive and challenging cases, and driving continuous improvement in operational efficiency.This is a permanent full-time role based in Brisbane CBD commencing 3 March 2025. Please download the role description for more information.About You You are a proactive and collaborative individual with a strong focus on mentoring and developing others. You are detail-orientated with a passion for customer service excellence. You are committed to fostering positive relationships with both internal and external stakeholders, ensuring that services are delivered efficiently and to the highest standards.The following attributes are keys to your success in this role: Strong financial acumen Expertise in handling complex financial or trust-related cases Excellent written and verbal communication, problem-solving abilities and stakeholder management skills Ability to interpret and apply legislation, policy and procedures within delegated limits Strong organisational and multitasking abilities to manage competing priorities efficiently Strong leadership skills, with a focus on mentoring and developing others. A commitment to ethical decision-making and cultural inclusivity. What We Offer A fulfilling role where your skills directly impact lives Dynamic work environment with diverse responsibilities Opportunities for personal and professional growth Supportive culture prioritising employee mental health and wellbeing including support of flexible working arrangements. Interested in applying? Please Provide The Following Information Your current resume, including a comprehensive employment history and any relevant qualifications and professional certifications you hold. A cover letter (no more than two pages) outlining your motivation and ability to demonstrate the ‘Key capabilities' required to perform the ‘Key responsibilities' of the role. Contact details for two referees. At least one referee should have thorough knowledge of your conduct and performance within the previous two years. If you are a current or previous public service employee, please nominate a referee who can report on your public service employment. Details of any visa conditions if you are not an Australian citizen or do not have permanent residency status. QPT is a value for money independent state trustee service dedicated to advancing and safeguarding the rights, interests and wishes of Queenslanders in need of financial management, trust and estate planning and administration support. We have been looking after Queenslanders and their families since 1916.Occupational group Administration#J-18808-Ljbffr