Process & Quality Analyst - Bookkeeping

Job Description

At Visory, we are on a mission to transform the financial back office into business intelligence. Our platform connects businesses to expert talent and provides them with the tools and insights they need to thrive, ensuring that every small and medium-sized enterprise (SME) has access to the power of vision, enabling them to make informed decisions and drive their business forward. Since our launch in early 2020, we've been revolutionising how businesses handle their financial management with our team of driven and talented individuals across finance, customer success, product, and engineering. Our diverse and geographically distributed team upholds the highest standards, thriving in a fast-paced, challenging environment with an unrelenting passion for customers and technology. We value a product-first mindset—one that is not bound by limits and allows us to seek opportunities where others don’t. The Opportunity As a Process & Quality Analyst, you'll be responsible for ensuring exceptional quality standards for Visory customers across bookkeeping, accounting, and other service workflows, whilst analysing and improving business processes, and identifying opportunities for automation and workflow enhancements. You will also contribute to product development efforts and drive the adoption of scalable, best-practice workflows, supporting organisational efficiency and continuous improvement. Success in this position ensures that Quality at Visory is upheld through accurate, timeliness, and proactive communication when delivering customer outcomes. On a day-to-day basis, you'll be responsible for: Quality Control & Assurance Ensure exceptional customer outcomes by maintaining high service standards and low error rates. Track and resolve quality issues while keeping customer information accurate and up to date. Embed quality checks into workflows to ensure consistent service excellence. Process Optimisation & Automation Identify and implement best-practice processes for new and existing workflows. Continuously optimise workflows to reduce inefficiencies and improve customer outcomes. Partner with Product & Engineering teams to drive automation opportunities. Contribute to Product Backlog Refinement (PBR) by turning process insights into product enhancements. Collaborate with cross-functional teams to test new features, conduct quality assurance (QA) and user acceptance testing (UAT). Help facilitate sprint planning and development team desk checks. Drive a culture of experimentation, innovation, and continuous improvement . We’re looking for someone who has: Experience in process improvement, quality control, or operational excellence , ideally in bookkeeping, accounting, or financial services. Strong analytical skills with a problem-solving mindset and a keen eye for detail. Ability to work cross-functionally with teams across Product, Engineering, and Operations. Experience with automation tools and workflow optimisation is a plus. A proactive approach to identifying inefficiencies and implementing solutions . What you might love about working at Visory: We have a flexible working environment, whether it’s picking up the kids from school or taking some time to enjoy the mid-day sunshine. We also have part-time options available. We operate with a high level of autonomy where you determine how you help us achieve our goals. We are a remote-first team so the role can be based anywhere in Australia or New Zealand. We connect in person frequently to our co-located colleagues, whether this is for coffee or in one of our many workspaces across Australia and New Zealand. Of course, if you prefer an office environment you can utilise these work spaces as frequently as you like. Our Values: People First – Empathy and humility over all else. No limits mindset - Fear of failure? It’s low around here. When we fail, we fail fast. Honesty - Constructive confrontation and continuous feedback is key. Results driven - We are output focused and don’t respect superficiality. Resilience - We value grit: perseverance is our “middle name”. Integrity - We always do what’s right, not what’s convenient. What to consider before applying: We’re a start-up that is growing very quickly. We are new at this and looking to experiment, likely making a few inevitable mistakes along the way (which is ok!). At times, we are building the bike while riding it. We won’t handhold you. We have a highly autonomous environment. However, this doesn’t mean we don’t work as a team. We offer unvarnished honesty and love continuous feedback. Our Hiring Process: Getting acquainted and understanding your skills – 1 hour MS Teams call. Culture and values interview - 1 hour MS Teams call. Decision. Sometimes our emails might go to your junk mail – please check there if you haven’t heard from us. How do your skills match this job? Your application will include the following questions: What are your working rights? What are your salary expectations for this role? Do you have any experience in a similar role? If you've been referred for this role, please confirm the name of the person you have been referred by. #J-18808-Ljbffr