Procurement Coordinator - Helpdesk

Job Description

· Be part of a growing organisation transforming its procurement function · Drive continuous improvement within our supportive team · Broad career development opportunities internally V/Line’s purpose is to connect Victorians through safe, reliable, and accessible transport. We believe in giving all Victorians opportunities through travel and transport – connecting them to jobs, education, family and friends, services, tourism and trade. Our organisation is experiencing significant growth and delivering more services, more trains, cheaper fares, and huge projects. With more than 3700 weekly train and coach services, an expansive freight network and unprecedented rail investment, millions of Victorians depend on us to deliver. You could be one of our 3100 committed team members who are up to the challenge. About the role The Procurement Coordinator - Helpdesk is responsible for triaging and resolving procurement-related queries from business stakeholders, suppliers, and procurement teams, ensuring timely and satisfactory resolutions. This role focuses on supporting stakeholders with questions, concerns, and escalations related to process, technology, and compliance, particularly during digital and process transformation. Key accountabilities include: Act as the central point for all procurement queries. Support stakeholders with process, technology, and compliance queries. Track and monitor queries to closure. Perform problem analysis and root cause analysis for escalations. Provide excellent customer support and regular reports to procurement leadership. Maintain continuous improvement in processes and provide insights to the team. About you You are a detail-oriented and methodical individual with a keen eye for accuracy. You bring demonstrated experience in procurement and technology support in a large and complex organisation. In addition, our ideal candidate will possess: Ability to work collaboratively with various functions, suppliers, and individuals to achieve common goals. Strong problem-solving skills with a focus on continuous improvement. Strong ability to quickly adapt to changes in processes and technology. Excellent written and verbal communication skills, with high attention to detail. Experience with eProcurement tools (such as Oracle JD Edwards, SAP, Zycus) and Microsoft Office. Demonstrated alignment to V/Line's values of responsiveness, integrity, impartiality, accountability, respect, leadership, and human rights. A full position description will be provided to interviewees. This is a 12-month fixed-term position with the potential for extension based on performance and business needs. If your skills or experience don’t exactly match our listed requirements, we still encourage you to apply. We value diverse perspectives and believe in the potential for growth and development. Salary will be commensurate with aligned skills and expertise of the successful candidate. Why V/Line? In addition to free myki travel , we offer: Community impact – Make a genuine difference. Work in a role that connects Victorians, every day. Huge potential – We’re transforming, and you can too. Be a change maker, recognised for your contribution and creativity. Dynamic environment – V/Line operates in a constantly changing space. Join a fast-paced and exciting organisation. Collaborative team – You’ll be part of a broader supportive team. Surround yourself with talented, passionate peers. Flexible working – We support flexible working. Work in a way that supports you to thrive in your role. We are committed to ensuring a comfortable and accessible recruitment experience. If you need any adjustments or have specific accessibility requirements at any stage of the process, please contact our Talent team at or 1800 800 007 for confidential support. As an equal opportunity employer, V/Line is committed to creating a diverse, inclusive and respectful workplace and network that reflects the communities we serve. We accept and value the contributions of all our employees regardless of gender, ethnicity, sexual orientation, religion, age or disability. We proudly acknowledge First Peoples of Victoria. We acknowledge their ongoing strength in practicing the world’s oldest living culture. We acknowledge the Traditional Owners’ lands, waters, and skies on which we live and pay respects to their Elders past and present. At V/Line, safety is our priority. Successful applicants will undergo relevant pre-employment and medical checks to meet our safeworking standards. Applications will close at 11.59 pm on Sunday, 23rd February 2025. #J-18808-Ljbffr