Product Support Engineer 28/02/2025 Sydney NSW, Australia

Job Description

Global Tech company Sydney based with the flexibility to work from home or the office 12 month fixed-term opportunity Why choose OneStop? Established in Sydney in 2002, OneStop has grown to support organisations across the globe, connecting people, goods & technology. Our mission is to deliver seamless, secure, real-time data fuelled connections that power the logistics of delivery. We strive to modernise the movement of goods, and provide supply chain participants the best on the go IT solutions and services.At OneStop we: Promote a positive work-life balance, primarily working from home in an ultra-hybrid model. Have one day of paid Birthday Leave and five days of ‘Me Time’ per year. Provide ongoing training, development & career opportunities. Are a team of customer centric, agile innovators. Have regular all staff collaboration days. Find out more about why you should become part of team OneStop by visiting our website .At OneStop we want you to bring your true self to work. We are energised by our individuality, unique perspectives, and differing experiences. We believe that all team members should feel valued, respected and safe irrespective of their sex, marital status, race, age, sexual orientation, gender history, religious, political beliefs, impairment, family responsibility or family status.We champion a “safe to fail” environment in which we learn from each other, share ideas and are guided by our OneStop values of:We are purposeful - We make things simple - We are inventive - We achieve together! The opportunity at OneStop In this 12-month opportunity, as a Product Support Engineer you will be responsible for the resolution of application and systems issues that arise across the business. Using your application support skills, you will assist a variety of stakeholders during critical incidents and act as a mediator for new project releases. You will work with the latest technologies and learn our complex range of product configurations in order to review requirements for software enhancements. Customers will also rely on you to provide detailed understandings of how OneStop products can be best used in their businesses.As a Product Support Engineer you will: Understand the platform architecture, application framework and be the subject matter expert on OneStop products and services. Use problem management processes and root cause analysis to identify permanent solutions to problems and reduce their number and duration. Resolve issues escalated by the Level1/Level2 service desk and assist during critical incidents. Handle data modifications and batch operations on behalf of customers. Handle the configuration of new features and/or config changes on behalf of customers. Participate in User Acceptance Testing and understand new product functionality. Perform post-release software testing. Use trend analysis and customer feedback to pro-actively identify improvements to applications and services to enhance end user or support experience. What we’re looking for? Ideally you will have: 3+ years’ experience in a similar role. Experience with web-based applications and environments. Experience working with a Linux based environment and Shell Scripting. Understanding of ITIL processes. Strong experience with SQL and Unix Shell queries. Knowledge of software testing methodologies. Strong ability to identify, analyse and solve business and operational problems. Experience with Azure or Amazon (AWS). Exceptional communication skills both verbal and written, with the ability to articulate and engage with stakeholders both internally & externally. What’s next? We look forward to receiving your application if you have the right to live and work in Australia.Please note that while OneStop offers a highly flexible working environment, our employees must be based in Sydney or live within a reasonable commuting distance of our Sydney office.For more detail, follow the link to apply via our careers website: our careers website . Agencies - Please note that we are recruiting for this position directly and will not be engaging agency partners or accepting resumes. Position Description #J-18808-Ljbffr