Property Coordinator (NWTAS)

Job Description

Job Category: Community Services and Development Join us and share our Vision: ‘All people affordably housed in neighborhoods that support life opportunities’ Housing Choices Australia (Housing Choices) is a leading and growing national not-for-profit housing provider. Our goal is to ensure that people are housed in inclusive communities and to create homes that encourage a sense of belonging. We own and/or manage more than 7,000 homes, accommodating over 8,500 tenants across Victoria, Tasmania, South Australia, New South Wales, and Western Australia. We provide a culture that supports individuals to be their best, with opportunities for personal and career development. We are committed to cultivating an equal, diverse, and inclusive environment for our staff, residents, and stakeholders. Job Description The Opportunity This role will provide specialist expertise in coordinating the end-to-end process of routine and cyclical maintenance requests for a specific portfolio of properties and undertake administrative duties to support the role, property team, and greater Housing Choices Australia as appropriate. What you’ll do Deliver outstanding customer service for all tenant, contractor, staff, and supplier queries relating to maintenance of properties within your portfolio including management of customer complaints and customer service surveys. Timely follow up on maintenance requests to meet legal and regulatory requirements. Accurate coordination of workflow of routine maintenance requests from HCA tenants and the Property Officer and issue maintenance requests to contractors that are within delegations. Accurate processing of the purchase order system for all work orders. Coordinate the organisation and follow up of scheduled cyclic maintenance within your portfolio and ensure all Cyclical (Fixed) Maintenance requirements are completed to defined legislative and company schedules. Processing of accounts (Utility accounts) as required in relation to properties, including applying for appropriate rebates. Desired Skills and Experience What you'll bring: Intermediate to Advanced skills in the use of the Microsoft Office Suite, particularly in Excel. Experience or ability to handle challenging conversations and clients over the phone. Relevant qualification in community housing, property management or equivalent experience. Experience processing work orders, purchase orders, and invoices. Strong attention to detail together with good numerical skills. Well-developed organisational skills including ability to manage conflicting priorities. What we offer in return 5 Weeks Annual Leave Flexible working arrangements Salary Packaging for living expenses, meal, and entertainment expenses Recognition program Salary Continuance Insurance 16 weeks paid parental leave Please note that it is a minimum requirement of this position that all appointments are made subject to a satisfactory National Criminal History or Police Check conducted by Housing Choices Australia and the successful post holder to: Agree and undergo any other employment screening as required by Housing Choices - including but not restricted to Working with Children or Vulnerable Persons and NDIS Worker (this will be as applicable based on the state location and/or function of the role) Agree and comply with Child Safety policies and procedures Provide a current driver’s license and willingness to travel across Housing Choices’ locations, if and as required. (Please note: SEEK applicants only - if you are viewing this job advert on SEEK you will not be able to view the position description until you click APPLY ) Housing Choices reserves the right to cease recruitment proceedings earlier upon appointing a suitable candidate for the role. This opportunity is only open to candidates with appropriate legal working rights within Australia. Housing Choices recognises the benefits of a diverse workforce. We celebrate and respect our people's differences and are committed to being inclusive. We strongly encourage Aboriginal and Torres Strait Islander peoples and persons with a disability to apply. We recognise that applying for positions can be challenging. You might be questioning if the role aligns with your skills or if your experience is sufficient. At Housing Choices, we value the unique skills and perspectives new team members can contribute to our culture. Even if you don't perfectly match the criteria, we encourage you to reach out – we're interested in hearing from you. We base our hiring decisions on your skills, experience, and enthusiasm. When you apply, please let us know any accommodations you require during the recruitment process. #J-18808-Ljbffr