Public Trust Officer

Job Description

Join the Intestacy Entitlement Unit (IEU) team as a Public Trust Officer at the Queensland Public Trustee (QPT). Bring your strong interest and experience in working and assisting in genealogical services to the role. You will conduct investigations relating to the entitlement of next of kin potentially entitled in intestate estates and may require genealogical research in both Australia and overseas. This is an excellent permanent full-time opportunity to make a real difference. This position can be performed statewide (from any regional office). Applications from locations across Queensland are welcome. The Intestacy Entitlement Unit (IEU) is a specialist unit within the Queensland Public Trustee (QPT)'s Customer Experience and Delivery (CED) program. The primary role of the IEU is to enable the establishment of the beneficial entitlement to intestate and testate estates. This specific role will assist in the provision of genealogical services by conducting investigations relating to the entitlement of next of kin potentially entitled in intestate estates and may require genealogical research in both Australia and overseas. The CED program values excellence in the development of enduring, respectful, compassionate and professional relationships with our customers. About you To be successful in this role, you will: Possess a strong customer focus An ability to manage customer affairs and be flexible in a fast-paced environment A high level of integrity, resilience and personal drive Excellent attention to detail and organisational skills to manage multiple priorities Strong written and verbal communication skills Demonstrated active listening and empathy Excellent interpersonal skills and a solutions-focused mindset The successful applicant will also maintain appropriate, regular, and consistent communications with a variety of stakeholders concerning estate and trust matters researched by the IEU. What we offer A fulfilling role where your skills directly impact lives Dynamic work environment with diverse responsibilities Opportunities for personal and professional growth Supportive culture prioritising employee mental health and wellbeing If you're ready to make a difference and bring your skills to a role where your action matters, join us at the Queensland Public Trustee. Apply now and be a vital part of our commitment to exceptional customer service in the Queensland community. Interested in applying? Please provide the following information: Your current resume , including a comprehensive employment history and any relevant qualifications and professional certifications you hold. A cover letter (no more than two pages) outlining your motivation and ability to demonstrate the ‘Key capabilities' required to perform the ‘Key responsibilities' of the role. Contact details for two referees . At least one referee should have thorough knowledge of your conduct and performance within the previous two years. If you are a current or previous public service employee, please nominate a referee who can report on your public service employment. Details of any visa conditions if you are not an Australian citizen or do not have permanent residency status. Further information The Queensland Public Trustee (QPT) is a value for money independent state trustee service dedicated to advancing and safeguarding the rights, interests and wishes of Queenslanders in need of financial management, trust and estate planning and administration support. We have been looking after Queenslanders and their families since 1916. Further information We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity. #J-18808-Ljbffr