Quality Assurance and Audit Officer

Job Description

Zurich Cover-More helps people travel safely across the globe every day. We are there at every step of a traveller’s journey, to keep them safe and help them out if something goes wrong. We are committed to providing reliable, fast, flexible and bespoke services for our customers as well as the many well-known brands we partner with! As a result of recent acquisitions and growth, we have permanent full-time positions available for experienced and driven Quality Assurance & Audit Officers . These are fantastic opportunities to grow and develop your prior claims / insurance experience within a world-wide organisation. So, what’s the job? You’ll be responsible for both Quality Assurance and Audit functions within Claims. You’ll review claims process including phone calls, claims outcomes and communications to identify deficiencies and recommend improvements particularly in the quality function. You’ll examine customer experience and satisfaction of claims management including considering the voice of the Customer and dive outcome improvements. You’ll ensure product integrity is reviewed and maintained. You’ll review live claims payments as per agreed limits and processes to identify “live” leakage, “potential” leakage, and money lost, identifying incorrect or duplicate payments. You’ll ensure payments are appropriately documented, ensure authority levels are complied with and ensure decisions are made within policy coverage. You’ll reduce payments and claims errors by liaising and communicating with Claims Officers, Team Leaders and training team members. And what are we looking for? You’ll have proven experience in insurance claims processing. You’ll have an understanding of insurance processes and legislation. You’ll ideally have experience in quality assurance assessment; however, this is not required. You’ll have strong communication skills with the ability to have difficult conversations with peers as required. You’ll possess great attention to detail and have the ability to quickly identify patterns. So, why choose us? We value optimism, caring, togetherness, reliability and determination. We have more than 1500 employees worldwide: we’re a global group of digital specialists, actuaries, marketers, doctors, nurses, case managers, claims specialists, finance experts and customer service professionals. We share a global mission to look after travellers, at every step of their journey. Job flexibility. We understand the importance of making sure that work fits into your life, not the other way around. Our hybrid work week policy ensures our employees maintain work-life balance with the flexibility of 5 days in the office per fortnight. Career growth. We want you to continue to learn, develop and bring your ideas to the table. We want to hear what you think, and we want you to work with the business - not for the business! Take the time you need for you and your community. We encourage you to take the time you need, when you need it. We offer regular annual and personal leave benefits along with anniversary leave, covid leave (to get vaccinated and for when you’re sick), volunteer leave and a comprehensive paid parental leave scheme. Travel and work with us. We’ll help you keep travelling in your career, oh and quite literally with free travel insurance. We also offer great discounts through our extensive travel partnerships…so start planning for your next trip today! Diversity and inclusion. We respect who you are and thoroughly embrace diversity. So whatever walk of life you wander, just be you and come as you are. Apply today and let’s go great places together! #J-18808-Ljbffr