Ramp Services Manager - Melbourne

Job Description

At Air New Zealand, we believe that to operate a world-class airline, you need world-class people, and we are looking for an experienced, operational and people leader to join our team in this exciting leadership role. As the Ramp Services Manager, you will be a key member of the Airport Management Team, reporting directly to the Melbourne Airport Manager. Your primary responsibility will be to optimize the performance of our ground handling operations, ensuring a safe, efficient, and customer-focused environment, whilst building a collaborative relationship within the Airport community to drive safety and sustainability initiatives. You will lead and manage all ramp resources, operational procedures, and processes to exceed customer service and regulatory standards, representing Air New Zealand at relevant Airport Company forums. The role requires travel around the Australian region and may require a flexible approach to working hours in a dynamic operational environment. Key Responsibilities: Manage third-party suppliers, driving a strong safety culture and ensuring compliance with all safety regulations. Foster high engagement and retention among suppliers and contractors. Manage and optimize ramp resources to deliver exceptional customer service. Influence and collaborate with a range of suppliers across the airport precinct and wider Australian Ports. Balance a diverse workload in a demanding environment, remaining calm and professional. Lead, motivate, and coach a diverse team of contractors and suppliers. Build and maintain strong relationships with third-party suppliers and key decision-makers. Contribute to the overall change process and strategic planning of the business. Qualifications and Skills: Proven management and leadership skills with the ability to lead, manage, and motivate a diverse team. Extensive operational knowledge and experience within the airline industry. Strong communication skills and the ability to gain credibility with stakeholders at all levels. Demonstrated ability to drive performance and influence key decision-makers. Commitment to teamwork and sharing of information and experience. Confidence in relationship building and influencing others to achieve results. Strong commercial acumen, particularly in supplier management. Experience in contributing to the planning of a complex business as part of a management team. Ability to travel on request across Australia and New Zealand to support Ramp and Customer Service operations. You will be required to hold work eligibility at the time of your application, enabling you to work in Australia. While we are passionate about creating a diverse and inclusive organisation, we are unable to employ anyone who does not currently have the right to legally work in Australia. At Air New Zealand, we are committed to exceeding customer expectations by optimising our resources and ensuring excellent operations on the ground. You will have the opportunity to make your mark in a globally recognized organisation, working in the dynamic aviation industry. Take pride in knowing that your efforts contribute to our customers' love for flying with Air New Zealand. If interested, please submit an online application via our careers website. We will not be accepting email applications, so please make sure to apply online if you would like to be considered. At Air New Zealand, we are proudly committed to diversity, equity and inclusion and believe in creating a truly inclusive workplace where everyone can be themselves and thrive. Our people are our greatest asset – because while everything else we do in our operation can be replicated by our competitors, it is our people that truly set us apart. We are firm believers in celebrating the differences and diversity of thought our people bring to their roles. Whāia te pae tawhiti kia tata. Ko te pae tata whakamaua, kia tina. "Seek to bring distant horizons closer. Once near, seize them and make them your reality." #J-18808-Ljbffr