Receptionist & Sales Team Assistant

Job Description

Add expected salary to your profile for insights Are you looking for a new role to kickstart 2025? Do you excel at delivering exceptional customer service and enjoy being the friendly face that makes a lasting first impression? If so, we’d love to have you join our team as our Reception & Sales Team Assistant at Morphettville, where there’s always more to look forward to! At Morphettville, we’re not just welcoming a new year—we’re building an exciting future, be a part of our journey. About us Morphettville is a unique and vibrant entertainment destination, the home of the South Australian Jockey Club (SAJC) and thoroughbred racing; and an exciting entertainment destination in metropolitan Adelaide. In addition to racing on a weekly basis, Morphettville is a diverse multipurpose entertainment venue able to host a wide array of events including weddings, conferences, expos, markets and birthdays. Morphettville features a variety of function rooms and events space and is able to host events seven days a week for small to large groups, including the brand new and recently opened Wolf Blass Event Centre, with over 1000 seats of capacity across two levels, overlooking the racecourse and Adelaide Hills. The Opportunity The Reception & Sales Assistant is the first point of contact for all Morphettville staff and customers via telephone or face to face. As such it is essential that the individual in this role is pleasant, courteous, highly professional, and able to interact with a wide and diverse consumer group. The incumbent will have the ability to deliver friendly, welcoming, high-quality, and efficient service to clients and members, supporting the sales team with bookings, enquiries, and managing all related activities effectively. Reporting directly to the Head of Operations, you will have proven experience in customer service and reception, including (but not limited to): Welcoming guests, answering inquiries, notifying staff of visitors, and processing payments. Managing mail, supplies, calendars, preparation for meetings and conferences. Assisting with processing membership applications and renewals. Coordinating race-day activities, handling ticketing and inquiries, and assisting staff administratively as required. Supporting the sales team by responding to customer inquiries, processing bookings, updating records, and following up on events. Helping with office upkeep, emergency procedures, meetings, and various tasks. Regularly identifying and implementing improvements in relation to customer service standards for the reception role. Our ideal candidate will have Previous experience in Customer Service, Sales or Reception, with advanced data entry and administration skills. Strong communication, interpersonal, and customer service skills, acting as the face of the company. Excellent time management, organizational abilities, and high attention to detail. Ability to work independently, show initiative, and demonstrate a strong work ethic. Proficiency in Microsoft Office. Flexibility to work primarily on a Tuesday-to-Saturday roster, as well as public holidays. Why work with us At Morphettville, fostering a diverse, equitable, and inclusive workplace is paramount to us. We firmly believe that such an environment not only enhances the experiences of our guests but also makes our team members feel valued and contributes to positive outcomes in our communities. We hold authenticity in high regard, embodying our company values = Be Real, We are One, We Create and We Own It. Other benefits include: Employee Assistance Program – free counselling sessions offered for all staff Staff Discounts for onsite events and food On-line shopping discounts platform with 100’s of brands to choose from The opportunity to be a part of a growing business, where exciting developments are taking place How to apply This role will suit a positive individual who is able to deliver high levels of customer service. If this sounds like you, then please ‘Apply Now’ and include your cover letter and resume. Applications close 31 January 2025. Please note that applications may be progressed prior to the closing date and only shortlisted candidates will be contacted. We are an equal opportunity employer, and we pride ourselves on our diverse and inclusive workforce. We are committed to providing an environment of mutual respect for all employees and we encourage people from different backgrounds to apply. Your application will include the following questions: Give us a brief overview of your experience in reception, sales or similar roles What interested you in working at Morphettville? What are your salary expectations? The South Australian Jockey Club is a proud member-based organisation and SA's premier racing club based at Morphettville Racecourse. As a Club, we are committed to promoting thoroughbred horse racing by offering exceptional racing and training facilities for an industry that supports around 3,000 jobs across the State. Importantly, Morphettville is also a vibrant multipurpose entertainment venue catering for a wide range of events on and off the track. Our team comprises more than 60 permanent staff and around 160 casuals, each of whom play an integral role in helping us achieve our purpose to ensure Morphettville is a vibrant, memorable and sustainable precinct. #J-18808-Ljbffr